Family PandaReviews of familypanda.co

Response from Family PandaJan 21, 2021

Dear Frances, Our apologies for this unpleasant experience you had with us. Our Customer Support Team has sent you an email regarding the replacement for your order, please kindly check it out. We can totally understand how frustrated you were. This is going to be a great lesson for us in providing products and customer support in the future, especially in the holiday season. Once again, we're deeply sorry for any inconvenience may have caused to you and thank you for your patience and your kind understanding. Best regards, Tracey from Family Panda.

Response from Family PandaJan 21, 2021

Dear Debbie, Our sincere apology for this unpleasant experience you had with us. Please understand for our situation as our company and the shipping carriers are experiencing an unprecedented volume increases which had been affecting to the order information updates and shipping time of your order. We can totally understand how frustrated you were. This is going to be a great lesson for us in providing products and customer support in the future, especially in the holiday season. Once again, we're deeply sorry for any inconvenience may have caused to you and thank you for your patience and your kind understanding. Best regards, Tracey from Family Panda.

Response from Family PandaJan 21, 2021

Dear Sheila, Our sincere apology for this unpleasant experience you had with us. Please understand for our situation as our company and the shipping carriers are experiencing an unprecedented volume increases which had been affecting to the tracking updates and shipping time of your order. Moreover, we need to follow our policy of Order Cancellation with specific timeframe so that we couldn't cancel the order and issue refund for it. We can totally understand how frustrated you were. This is going to be a great lesson for us in providing products and customer support in the future, especially in the holiday season. Once again, we're deeply sorry for any inconvenience may have caused to you and thank you for your patience and your kind understanding. Best regards, Tracey from Family Panda.

Response from Family PandaJan 7, 2021

Dear Tara, We would like to apologize for the long wait as we have been experiencing an increasingly high volume of tickets. Due to unprecedented order volume increases during holiday season and limited employee availability under the impacts of Covid-19, the production and delivery times have been longer than usual and we deeply apologize for this matter and we also want to thank you for your patience in these challenging times. As we can see, your order was delivered to you on January 2, 2021. We hope that you have well received the items and enjoyed it. Once again, thank you very much for your patience, your support and your kind understanding. All the very best, Tracey from Family Panda.

Response from Family PandaJan 7, 2021

Dear Karl, We are sorry for this wait, however, for orders shipped internationally, it usually takes 2-5 business days for processing and 1-4 weeks for delivery and since it is during holiday season, the delivery time of your order took a bit longer than usual. Moreover, as per our Cancellation Policy, an order is only eligible to be cancelled and modified within 2 hours of placing the order. After that time, the order is locked for processing and can not be cancelled. We hope you will understand for our situation. As we can see, your order was delivered to you on December 31, 2020. We hope that you have well received the item and enjoyed it. Thank you so much for your patience and for your support in this busy time. Best regards, Tracey from Family Panda.

Response from Family PandaJan 7, 2021

Dear Antoinette, We're deeply sorry for this unpleasant experience you had with us. Could you please send us your order ID, shipping name or your email address that you used for placing order so that we can support your more easily? Please provide us your information via our email here: [email protected] Thank you so much for your support in this matter and regards, Tracey from Family Panda.

Response from Family PandaDec 18, 2020

Dear Sharif, Please accept our apology for our late response due to the high volume of tickets. We updated a tracking number for your order from our system and also sent an email to you with the tracking link from our support email. Please check your inbox for your order's tracking number and please feel free to let us know if you have any questions. We are trying harder to keep you updated because we understand that it is worrying if there is little communication. Thank you for your support and your kind understanding. Wish you all the best, Quin from Family Panda.

Response from Family PandaJan 7, 2021

Dear Jasmine, We are sorry for this wait, however, for orders shipped internationally, it usually takes 2-5 business days for processing and 1-4 weeks for delivery and since it is during holiday season, the delivery time may be a bit longer than usual so please allow some time for the mug to arrive. We have checked your order's delivery status and it has had the estimated delivery date so please don't worry, and kindly check your tracking number for updated tracking information. Thank you so much for your patience and for your support in this busy time. Best regards, Tracey from Family Panda.