Family PandaReviews of familypanda.co

Still haven’t received it. End of story.

Ordered mid November not received my order yet 23/12/20 present for my wife for our first Christmas..tree will be back in the loft by the time it comes very poor

I put in my order in November, almost a full month ago, and it took almost 3 weeks before my order was even processed (this was a Christmas decoration). I was given multiple, form-letter responses, all the while they kept sending out emails assuring people that orders placed before December 12th would arrive before Christmas, which was laughable, based on the current issues with the postal service. I still have not received my item, and the tracking information is lacking at best. Very disappointed and will not purchase again. I may have to do a stop payment with my credit card.

Ordered mug in the end of November still have not received it . Said it was being shipped from California in the end of November now it’s sitting in Nevada. Not sure why it took a month to get to Nevada from California . At this point I will never receive it by Christmas

Horrible customer service I’ve asked the same question multiple times about whenever my package will be on the way since i ordered it a month ago and gotten a tracking number and thats it no information. Never ordering from you guys again.

After 1 month I didn't receive it yet

I wish I would’ve read the reviews before ordering. I didn’t order till December 12th, so if it was a couple days late, it was fine. That was my fault. But I received the same email someone else had mentioned. That it was probably already shipped, but due to a computer glitch they just haven’t been able to update the tracking number. In customer service terms, that means nothing has been done with the order. That was the last I heard regarding the order. When I go onto the website to locate the order, and input the order number I was given, it says it’s not a valid order number. No phone number to call. I will be calling my bank for a full refund.

I had ordered a customized ornament and shirt for Christmas on December 8th and on December 13th I received an e-mail saying my order was delayed. I kept e-mailing and e-mailing them about the concern of my order, since these are Christmas gifts. I have ordered customized orders elsewhere and received them on time. I received e-mails that they were busy with production and that they would try to rush my order. After e-mailing them almost everyday, I sent an e-mail on the 20th and 21st in wanting to cancel my order since I truly need it for Christmas. I've had to find alternative gifts in the meantime since Christmas is in 3 days. Just today on the 22nd, I received an e-mail that my order was shipped on the 18th, but I never received any type of confirmation on the shipping on the 18th and receiving one now since I mentioned that I would cancel my other. The other downside is that their only source of contact is an e-mail address, however, the e-mail turn around isn't quick and there's no follow up. Please I beg you, DO NOT offer from this company. It's not worth the money especially if you're trying to give a loved one a nice gift. SO NOT WORTH IT!!!!!!