Family Panda Reviews | Read Customer Reviews of familypanda.co

Family PandaReviews of familypanda.co

3.4577 reviews
Wedding & Party
454 Las Gallinas Ave, San Rafael, CA, California

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Family Panda

About Family Panda

In 2017, a bunch of artists with a passion for limited edition t-shirts started selling designs on Facebook fanpage. In 2018, Family Panda brand was officially launched. At Family Panda, you will find perfect gifts for your family, such as mugs, apparel, blankets and home décor ideas on all occasions. Our artists and loyal followers are the creative blood in our cottony veins. We thrive on their ingenuity, bringing only the best designs to life.To find out more about Family Panda and to read some Frequently Asked Questions, please go to our service section, or you can always contact us using our contact page.

Family Panda (familypanda.co) has 577 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: familypanda.co
Website: familypanda.co
Category: Wedding & Party
Location: CA, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 62% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Family Panda reviews

Showing 201 reviews with 1 star · Clear filters

Jerry B.
Dec 26, 2020
Ordered it a month ago for Christmas
Ordered it a month ago for Christmas, still haven’t gotten my gift
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Ashley E.
Dec 26, 2020
No item, and no communication from company
Unfortunately never received my custom cup ordered 11/20/20 which was supposed to be a Christmas Gift. The tracking number I received on 12/14/20 show's "the tracking number you provided cannot be located and please verify the accuracy of the tracking number provided by your merchant and track again". An email was sent out saying that any order placed before the middle of December was guaranteed delivery before Christmas yet, when I email asking for an update to the status of my "sent" order, I don't get a response.
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Heather
Dec 25, 2020
We’ve been waiting over a month...
We’ve been waiting over a month for the order that we placed and I even sent an email to your support and I have received no response. We purchased an ornament for our parents and they now might not even get to use it this year.
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Shawn A.
Dec 25, 2020
No Update or Response From Sent Email
I ordered a photo canvas for my wife with our wedding picture and song. I ordered it on December 14th. Honestly, I wasn't expecting it to arrive before Christmas because I ordered it too close to the holiday which is my own fault. BUT I did email them on December 21st asking for an update because all I've gotten is a receipt so far. No response. I looked up Family Panda Reviews this morning and this site popped up. I see the company is responding to reviews posted only hours ago but I haven't gotten a response from my email sent on the 21st. Can I get a response now? Like I said, I wasn't expecting the gift to be delivered before Christmas but I do expect an update. Maybe I'll have a better chance hearing from customer service on this site.
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Marshall M.
Dec 25, 2020
Blanket MIA
I ordered a blanket for my girlfriend as a Christmas present on December 5th. I have yet to see an update on it or anything saying it was shipped. Not shy about sending promotions though...
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Daniel Z.
Dec 25, 2020
Ordered a cup on dec 7th and still have…
Ordered a cup on dec 7th and still have yet to receive on dec 24th. What a joke
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Amber T.
Dec 25, 2020
I ordered a personalized mug in the…
I ordered a personalized mug in the beginning of November for a Christmas gift and still haven't received it and tomorrow is Christmas. I'm disappointed in the lack of service. They could never be specific with me on a day for shipment, just that there working on the order. I don't want the order now and requested a refund but haven't heard anything about that either.
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Jessica M.
Dec 24, 2020
I never got my order
I never got my order
Response from Family PandaDec 25, 2020
Dear Jessica, We are sorry for the wait, since there was a change of photo in your order, and due to the unprecedented increase in orders during holiday season, it has taken a bit longer than usual to complete your order. Rest assure that as soon as your order is shipped, a tracking number will be sent to your email so you can track your order. In the mean time, we will send you a preview of your mug to your email so you can see how cute it is. Thank you for understanding in this busy time and all the best, Quin from Family Panda.
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