Family PandaReviews of familypanda.co

Response from Family PandaJan 7, 2021

Dear Nancies, Our sincere apology for this unpleasant experience had happened to you. After checking with the manufacturer, we were notified that your order was stopped at the Customs declaration phase for further checking and scanning before shipping out due to the ongoing of Covid-19. After that, the tracking link will be updated as normal. We will keep following up with this order until it arrives. Thank you for your patience and kind understanding. Best regards, Tracey from Family Panda.

Response from Family PandaJan 7, 2021

Dear Jessica, Our sincere apology for this unpleasant experience had happened to you. Please understand for our situation as our company and shipping carriers are experiencing the unprecedented volume increases in this holiday season which affected the processing and delivering times of your order. This is going to be a great lesson for us in providing products and services in the future, especially in the holiday season. We hope that you will allow us a chance to be at your service so we can show you our improvement. Thank you for your patience and kind understanding. Best regards, Tracey from Family Panda.

Response from Family PandaJan 7, 2021

Dear Michelle, Our sincere apology for this unpleasant experience had happened to you. Due to the high demand in the holiday season and the overload in our email system, we couldn't answer your email on time which led to your disappointment. This is going to be a big lesson for us in providing customer support in the future, especially in holiday season. We hope that you will allow us a chance to be at your service so we can show you our improvement. Thank you for your patience and kind understanding. Best regards, Tracey from Family Panda.

Response from Family PandaJan 7, 2021

Dear Tim, Our sincere apology for any inconvenience may have caused to you. Due to the overload in our email system as well as the high demand in the holiday season, we had made some confusion for you about the order information which led to the duplicated order you made on January 1st, we're very sorry about that. We have sent you an email regarding the solution for this issue, please check your notification. We're looking forward to your response. Thank you for your kind understanding. Best regards, Tracey from Family Panda.

Response from Family PandaJan 5, 2021

Dear Brittani, We are sorry for the wait, could you please send us your order number so we can check the detailed status for you? Or if you want to discuss via email, please reach us here: [email protected] Thank you for your support and best regards, Quin from Family Panda

Response from Family PandaJan 5, 2021

Dear Tim, We would like to apologize for the long wait as we have been experiencing an increasingly high volume of tickets. Due to unprecedented order volume increases during holiday season and limited employee availability under the impacts of Covid-19, the production and delivery times have been longer than usual and we deeply apologize for this matter and we also want to thank you for your patience in these challenging times. Since the tracking number had been added to your order, there will be emails with update sent to your email so you can easily keep track of your order. Once again, thank you very much for your patience, your support and your kind understanding. All the very best, Quin from Family Panda.