FamilyGoKartsReviews of familygokarts.com

I ordered a scooter the online order process is pretty easy but when I called to confirm they told me it was going to be a while because my selection wasn't in stock it took them about two and a half to three months to get it to me. The price on the website is not accurate they don't tell you about residential delivery fees until you've already placed your order then they hit you for another $125 after receiving my product it took them another month to get me the title and paperwork to register but on the other hand I love the scooter its great scooter love the process of putting it together myself. I would use them again I just wish they where a little more forthcoming about in stock items and fees associated with residential delivery!

Poorly poorer

Terrible customer service. Paid for scooter in full and having difficulty receiving title. They will not issue a temporary permit. Legally can't drive new scooter without license and title. They don't care. They won't give me tracking number. They won't reach out to manufacturer. I contacted State to help me and State reached out to Familygokarts. State employee followed up with me and said she was not treated kindly. Said "they just don't care". Don't buy here.

This atv has been a headache since it arrived. Bolts not tightened, bushings fallen out and familygokarts has not been helpful when I have tried to order replacement parts. I wish I had spent the little extra and bought a different brand of atv.

We ordered 2 ATVs that arrived almost 2 weeks after ordering and paying in full. Had we known we would have to practically put them completely together we would have had them delivered to a mechanic. We are not mechanics and have limited tools and knowledge. The one ATV that did have instructions - they were so awful and hard to follow. The second ATV had no instructions at all and there were no videos at the website for it. Missing and broken parts. Submitted service request and no the courtesy of any response. We had to deliver them to a mechanic at a cost of just about $400 to get them put together and fix what came broken. Truly disappointed buyers.

They have to be the most incompetant business I've dealt with in all my 64 years of living! They are disrespectful and don't care about you after you have given them your money! It's a family business and you can tell because all of the family are worthless to the company! They suck!

TERRIBLE customer service, Jeff was somewhat nice until he received payment, then his secretary called to get more money for a "fee" (would only take payment over the phone as to not have record of the scam) then proceeded to tell me the product I ordered wasn't available nor were any others. Complete scam, dishonest "Company". DO NOT DO BUSINESS WITH THEM...

Nice bike I love it