Family DollarReviews of familydollar.com

I placed an order online on 9-13-23. This was a gift and I requested it to be delivered to a store near the person these pots and pans were for. I received an order sheet saying... what credit card I used, the estimated date it was shipped, t I would receive updates, and more. Yesterday, I received the first email on 9-19-23. Saying the order was going to the store and everything that I received on 9-13-23, but delivery date. They gave me a tracking number that was not recognizable by any shipping companies or Family Dollar. Naturally, I called them and spoke to Lika, in the Philippines (I am in NY) telling me that the order would be delivered to the store on 9-24-23. In between this, I asked why my invoice and order sheets said the item was shipped on 9-13-23. It seems that they deliver to stores in 7-10 business days, but not on the order sheets. It did say it was being shipped with an estimated date of 9-13-23. It also says only gift cards take 7-10 business days. (This is not what I ordered) When I was disconnected 2 times I asked to speak to a supervisor Lika would not discuss it with me. I called back explaining what happened and spoke to Autumm who said that Lika is the only supervisor in the call center. She would not put another supervisor on the phone and argued with me for over 10 minutes. I insisted on speaking to a supervisor and she finally had the only person with a head on her shoulder call me back. Aira, the actual supervisor, I think, finally understood that the shipping dates were wrong although they took my money immediately. I sent a copy of the order to Aira, explained the above and other items that were wrong on the invoice and order sheet. Now that all this aggravation went on for 2 hours she calmed me down and agreed there were several mistakes on the site and these forms. She would get it fixed and follow up on the two women who actually lied. You would think she would have offered a coupon or something so I would return after this much time and the fact that I have been purchasing from them for 20+ years. They have no common sense and they made me feel they just wanted to get out and get off the phone. We were disconnected several times. One time I spoke to a Chris who never even bothered to call back. Perhaps, if they take our money and sell to us, they would have American Call Centers who understand what I was saying and the website would make a lot more sense than it does. It is loaded with working errors. I have made a living doing just this before I retired. I will never shop online again at Family Dollar or Dollar Tree. You do know Dollar Tree, that is the store that raised all their prices by 25 cents, but still has the signs up in the windows that say $1.00 until you get in the store. People only buy less that what they bought when it was a dollar. Even I used to come once or twice a week. Now only twice a month. Buy at your discretion. Pay immediately and know what your buying. Good luck because you may not get what you pay for.

I purchased an Amazon card at your Sheldon Iowa store. Attempted to pay with a check and was told you don’t accept checks for Amazon cards. The check was processed and paid by my bank and the card was activated but I didn’t get the card. I have spoken with Jeff and was told he would follow up on it which he has not done. I either will get the card or get my $40.00 back or pursue other action. And now customer service is asking me for $5.00 to get an answer. Way to go…..some “customer service “. Thanks but no thanks 🤮,

I went to the Family Dollar store at Capitol Heights, MD today. I saw instant glue tubes with a label saying $ 1. I went to the cashier with one tube but he rang up $3.50. The manager said he would not honor his price label. It was dishonest to label wrong prices. Be careful. Things there were also more expensive than the Dollar General store about a hundred feet away.

The worst company anyone would ever want to work for. This company hires at bellow even McDonald's pay rate expect much more work ,and dishonestly accuse others of theft that they later find as false without even a simply apology. The stores opporating within the Abilene area are mis managed at district management level on down. I've never seen such dishonest, disrespectful people in my lifetime. BEWARE! Don't work for this company. It's not worth it

Hartly, DE 11617. This store has prices by the items and three times has charged me a higher price at the cash register. This has happened three different times! The clerks say, “corporate puts the prices in the computer program for the cash register.” Something illegal here?

The store is a disgrace. Employees talking about other employees and management in front of customers. Talking trash about “conference call” they have to do. Giving bad impression of Family Dollar. I was in town for funeral. Stopped to buy few items and needed to use restroom. Very rude in telling me they don’t have public bathroom. Why don’t the stores have public restroom for customers Will not shop in another Family Dollar

First when they say they're going to do something they should do it it says you can return an item with the receipt I bought a box of candy got the wrong flavor didn't even leave the parking lot went back in to get the right flavor and they told me they could not do it for food items! though it clearly says you can if you Google it .but they write it down and put it on the counter with a piece of tape no food items can be returned or exchanged.. so who cares what Google says I thought Google was supposed to be accurate the store basically posts these things about their store and then return policy also says says you can buy a fan but if you open the box with or without the receipt you're not getting a refund what if you open the box and the fan doesn't work now you have to keep it that's ridiculous.. but my main complaint is Google says they're open till 10:00 I just left the store I asked the kid what are your hrs he said 10:00 I said okay well I came last week twice and you were close at 9:00 and your signs on the door say 9:00 p.m. so what time do you close if you tell me you close at 10:00 and Google says you close at 10:00 and I Rush down there at 9:15 and the door is locked I get a little annoyed that I left my house for nothing so now I have to call every time I want to go there cuz they pick and choose when they're going to be open till 9:00 or 10:00.

I love shopping at family dollar. But store where I shop has a new person that is in management. Today when I was in there it was very hard to move around their stuff items laying all over the floors boxes in the way you couldn't get through some of the aisles because it was too much stuff there. Even the floors and all that look dirty just dirty. I think the store in my town really needs some good supervisor.