Christine
Overcharged and verbally chewed out by employee on PTO
I’ve shopped the Payette Idaho Family Dollar over 4 years. I get the same items the majority of the time. EVERY TIME the same items ring up higher than listed on the shelf. EVERY TIME the employee gets short with me and always say there are price changes going that they are not made aware. Same story every shopping experience there. Today an employee Bree who said she was on PTO told me off for questioning the overcharged items. She told me I was “splitting hairs” that 10 cents wasn’t going to break me and I was making issues causing more work for the cashier. I told her if Family Dollar overcharges a million customers they are making a huge profit. The cashier said stuff rings up wrong all the time and no one ever complains about it. It’s because they are not catching it!!! Bree proceeds to tell me off and I felt threatened by her. I want you to review the camera from today. This gal told me she’s been running the show at that store for a long time so is her behavior acceptable? Do you permit your employees on the clock or on PTO to tell off customers when they are overcharged and questioning the overcharged items? I told Bree if she was on PTO she didn’t really have a right to be telling me off about questioning the overcharged items. She in formed me she had “freedom of speech and could tell me whatever she wanted.” I was overcharged on 3 items from my purchase today. I was told off because Bree wanted me to eat the overcharges. Who is going to resolve that issue?? There should be recourse for all of that. After standing my ground a handful of change was given to me by the cashier. I was so stressed out by Bree treating me so badly I have no idea if I was still short or not. It was very upsetting to be treated so badly when the price is clearly marked on the shelf and should be honored. The issue with Bree and that store needs addressed. It has been a horrible experience at your store. Please review the camera footage today.

