Fame and PartnersReviews of fameandpartners.com

I had an amazing experience with Fame and Partners and I’ve been recommending them to everyone. I bought a bridesmaid dress and when it arrived and didn’t fit properly they worked with me to exchange the dress and use new measurements. Their costumer service team was kind, prompt, and understanding and I can not say enough about how the dress turned out. Amazing material and the fit is perfect, I can’t wait to wear it. 10/10 would recommend!!

SAVE YOUR MONEY! I am completely dissatisfied. We the purchased a dress for my daughters first prom. We had the opportunity to buy other dresses from local shops but she just fell in love with this style and color. After studying the website and return policy, I took a chance and ordered. Based on the time frame we payed an additional $20 for expedited shipping. That was the only good thing we did because the dress came DHL from China! The site implies that it is a USA based company out of CA. Red flag should have come up when you can not find a customer service number on the site and the only way to contact them is through email. The dress claims to be customized. The color and the material are as described but the dress doesn’t have a lining! It looks and feels like a skimpy piece of lingerie that I could buy for $10! We spent $280 for this dress. We provided measurements to include 3 inch heels. The dress is too short barefoot! The seams on the hips have been altered and are bunched and appears puckered when the dress is on. I am so sad for my daughter and angry that I was fooled. Returning is no longer an option as prom is a few weeks away. There is no time or money left to go buy another, not to mention retail dresses are picked over. I have emailed them but no response yet. Please don’t don’t be fooled by this site. Don’t throw your money away and ruin what is supposed to be an exciting event!

Amazing customer service, Cathy was incredibly helpful. So excited to get our shipment this week.

I had such a great customer service experience with Cathy! She helped me every step of the way, replied quickly, and was so kind and receptive! We are so excited to get our dresses!

PLEASE DO NOT BUY FROM HERE. They guaranteed a 3-4 week arrival which was completely false. I ordered my prom dress in the beginning of April when the event was in the middle of May. Doesn’t show up on time and on the last week before the event I have no dress. I paid 300$ and extra for shipping. I got no updates and nothing from the company. They stopped answering my emails then it said their “Inbox was full”. Awful company Please don’t order from them

I am getting married later this year so I need a few white dresses for different events but I was also interested in ordering one of the "mystery" boxes. I chatted with Cathy at customer support who will be curating the box for me to make sure that I can receive at least one white dress in my size, if not multiple. She went above and beyond for me when she did not have to. After the past year that everyone has had, human kindness seems even more touching than it used to be. I highly recommend shopping with Fame and Partners, specifically Cathy if you can help it, and will not forget the fantastic customer service that she has provided.

Was given a guarantee of 3-4 weeks delivery time for my gown, I even paid the extra for it to be expressed shipped. It had gotten to 4 weeks after ordering and I reached out as I had not received anything! Only to be told they needed more time and were ‘sorry’ but could offer no reimbursement even though I now am two days before my even with no gown! They asked me if I still wanted to product and let me know it would be shipped by Friday (meaning it would arrive 2 weeks past the guaranteed date!). I am now out of pocket around $400 AUD and need to purchase another dress in the next two days. Extremely angry and disappointed.

I sincerely appreciated Fame and Partner's customer service for helping organize my bridesmaids and wedding party dresses. Their team, Cathy in particular, went out of their way to hold my hand through the process to ensure every bridesmaid and wedding party member ordered their dress and followed my instructions. (I created a presentation of options that Cathy ensured was followed!) I cannot recommend Fame and Partners enough and the quality of their dresses is outstanding!