Fame and PartnersReviews of fameandpartners.com

Ordered a dress 2 mos ago. got jerked around on multiple emails. they kept changing the delivery date. this dance keeps going until you eventually cave in and cancel. Terrible experience.

Excellent quality dress and amazing customer support! My formal dress arrived exactly at the end of the 6 weeks as stated on the website and it was true to the size measurements and the colour on the webpage. When I contacted customer support for a query about the dress, I got a reply within half an hour - Sarah from their support team was super helpful and friendly! Would definitely recommend and will certainly shop again.

I am so fed up with this company. I ordered my prom dress over 3 months before the actual prom and obviously expected it to get to me in plenty of time. That was on February 8. It is now April 25, and the dress still has not even been shipped. I have not been updated at all about what is going on, and had to live chat twice with people who have simply told me it will ship soon and offered no solution, discount, or anything. The first time I live chatted they said it would ship April 23. That obviously didn't happen, and now they say it won't ship until the 28th. That is over 11 weeks after ordering and it was only supposed to take 6. This is so ridiculous and if they keep pushing it back, it won't get to me in time at all. This is so unprofessional. Do not order from here, it is not worth it.

I was so excited to order my prom dress from this site. I bought it with express delivery (2-3weeks) and I counted the days until my dress arrived. A day before it was supposed to get here I didn’t get any shipping g info or anything so I decided to email them. They told me there were complications with the dress and it had to be remade and it wouldn’t be delivered for another two weeks. I was so upset but I just let it go and waited. About two days before it was supposed to ship I decided to Email them just to make sure it was on track. Once again they told me my dress wasn’t ready and was going to take an extra four days. At this point I was just astonished. I emailed several people who kept telling “I’m sorry for the inconvenience”. This was not an “inconvenience” it was a nightmare I only had ten days before prom and my dress isn’t even done. Every kept telling me they estimated the ship date to be four days away but they couldn’t tell me 100% it would ship by then. I said fine and tried to get them to overnight my dress so I could have it at least a week before prom but they refused. Finally a day before it was supposed to ship again they told me it would be ready to ship until four days before prom. Of course again the ship date was pushed back and no one wanted to email me about it. At that point I canceled my order. No one even apologized for this horrible customer service. I had about ten different employees who promised me they’d do something to make sure I got my dress and that didn’t work out. They obviously had no sense of urgency to get my dress to me .Now with only three days until prom I’m scrambling to find a dress to wear because this company can’t make one single dress and get it to me on time. I will never order from here again it has been so upsetting.

Overall great experience! Love the dress!

Originally ordered the Lizzie for my daughters formal but there were issues with the size, then returned and requested a smaller size to be told that the Lizzie has been discontinued, ordered the Zarita which is similar but had to pay in under $200 extra and now only to be told there are quality issues and there is another delay with this dress.

The Fame and Partners website was so easy to navigate and I was very happy with the selection of dresses they have available. It was difficult to choose out of all their beautiful dresses and they have styles to suit every taste. Most of all I love that you can get the dress catered to your body. Very affordable prices for a dress made to fit you. Would definitely order from them again.

An online company without a customer service phone number - says it all. My daughter ordered the same dress in two sizes -planning to return the one that doesn't fit. Oddly, she's been informed online that she isn't able to return a dress because she didn't place a "return deposit" - which she was never prompted to do. Customer service has no phone numbers just online messaging which isn't helpful when trying to resolve an expensive issue. For an online company the customer service is unacceptable.