FalourReviews of falour.com

Fraudulent company, posing as a UK company but clearly aren't. Trousers shipped from China to my surprise, sizings are random and trousers didn't fit. Asked to return for refund to China giving excuses about their 'UK warehouse as issues'. Used PayPal for their 'buyer protection which after many weeks of waiting they have reused my dispute. Really not happy, and lost a lot of money....!

This is not a legitimate company. The quality of their clothing is terrible and nothing like what you see in the advertisements. They also will blantenly lie to you regarding refunds and returns. I ordered something it was not as advertised and the return process went on for over 3 months. In the end they never refunded anything although they sent multiple emails saying they would and I had to launch a dispute with my credit card company to get my money back. On a positive note if you do launch a dispute you will most likely receive your money back, via credit from your credit card company, due to the fact that this company won't respond when questioned by the outside entity conducting the dispute. I highly suggest you NEVER purchase anything from this company. The reply that they place at the bottom of this review ironically looks similar to the multitude of replies they have made to all the other one star reviews. Based on the experience I have had with this company and the amount that they lie I would say that any 5 star reviews for this company are fake and self generated by the company itself. Also, they did not refund my money. They have been saying for a month that they have and just to wait for the bank. After I launched a dispute with my credit card company the credit card company settled in my favor due to the fact that SP Falour will not respond to them. They are illegitimate and a scam.

Return policy is not worth the paper it is written on. Being informed they no longer have a uk warehouse and all returns are now sent back to China. Communication is very difficult to resolve the matter. They like to apologise without resolving the issue.

Ordered Trousers by size availability on the website 36W 36L trousers arrived labeled XL I measured the leg at 31" and the waist at 38" I tried on too large in the waist and 5" short in the leg. Requested a return label and refund advised by Falour XL was the correct size clearly not. Still awaiting by reading all the other reviews its seems the only way of getting my money back is a bank charge bach Cherletans!

Shoe ordered were massively oversized. Asked for an exchange to which the offered a 30% compensation as they couldn't accept returns. After lengthy email chain they told me the UK warehouse had shut down and I would have to return item to China and take a 20% hit as a restock fee. I agreed they came back with there is also a customs fee. and so on. As of 01/05/24 nothing has been resolved have asked my bank to do a charge back.

It's a pleasant shopping experience! I was not sure about the size of pants, so I contacted the staff before placing the order, and their Falour team provided me with sizing recommendations. I received the pants about a week after ordering! Awesome, the pants fit me perfectly and the quality is great. Highly recommend ordering from here.

stay well away undersized Chinese sizes. And won't except return's till I made up that my daughter had 60,000followers on Facebook and I would review them on there. And then they wanted me to send the trousers back to China. Stick with Next u can't go wrong.

These pants are amazing! The style and comfort are the best. The deep pockets and adjustable waist are great. Shane from customer service was super helpful and quickly answered my question.