FalourReviews of falour.com

Ordered items worth of £130 after noticing they haven’t even been dispatched I emailed them no reply phone number doesn’t work no way of contacting them don’t buy from them

Ordered 36/34 trousers which took about two weeks to arrive. When they arrived the size was miles off even though they said 36/34 inside and the quality was very poor. I also ordered a belt which was poor quality and they don’t provide invoices, steer clear!

I’m real happy that the both items are the size I required of and are exactly as described in description as well as in the photos, and even after i hasten to add had some technical issues in the beginning with tracking on the delivery app or lack of, but despite that minor glitch am giving credit where its due to the company for honouring their word with them promising a goodwill gesture once product arrives as it did they duly kept their side of the bargain. A very rare experience for me also would recommend these jeans to looking for this particular type:)

Spent £50 on a pair of pants (26th May 2024), they are lovely, but were too small. Company replied quickly and said I didn't need to send them back in exchange for a 5-star review! Pants were delivered on 21st June - slight wait, but have 2 pairs. Phone number doesn't work, but relatively quick to respond by email.

Every one star review you read is accurate about these people. I got most of my money back. They wanted me to write a good review after wasting my time. Nope. Sorry. Your products don’t fit and they are not the products you show on your website. The pictures they make you take is so they can see what product they shipped you and then go on the website and change the pictures to reflect what they sent. It’s comical actually. I won’t be back. I can promise you that.

Scam. Got it charged back with my bank's fraud team eventually, although it took a few weeks. Edit- I keep getting these replies by email as well- even after being refunded- which I thought was weird at first, but apparently they are just automatic replies from their AI system! Mental!

i really liked these jeans when i saw them on the website and when they arrived (this took quite a while) they were way too big. the style and structure of the jeans is great - a sort of utility feel to them but more slim line - they have loads of little pockets and a stretchy denim that allows movement and comfort. so i started being in touch with customer services to get the right size sent. this also took a long time with a lot of back and forth emails but today my new perfectly fitting jeans arrived and i love them.

I ordered a pair of pants and shorts. The shipping took about two weeks which was advertised as 5-14 days on the website. The material was good and the items were what I expected. Overall it has been a pleasant experience and working with customer service via email has been helpful. Just know when you order, it’s not Amazon and your package may take a bit longer to arrive.