FalourReviews of falour.com

I ordered a men’s cardigan in a size large from Falour. I really should have read the reviews for this company before hading over £45. I have waited weeks for the item that was a gift after numerous failed communication via email the item arrived today, what a utter disappointment it was ordered as a men’s large the item sent has absolutely no labels & is too small to fit me & I'm a uk size 10. No paperwork no return label etc… I emailed straight away & have heard nothing. Do not purchase from this company!

shipped me polyester shirts instead of linen-cotton, then offered a measly $20 credit. I've appealed charge with credit card co.

Money back guarantee my ass. The shirts I bought fit horribly, this company the proceeded to haggle the refund amount (at first 1/5th what i paid, then 1/3rd) when i did not accept that, they just ghosted me. Very obviously make cheap Chinese shit too. Avoid!!

I suspect this company of being a scam. Items received don’t match description. They charge £8 “return handling fee” which is against UK consumer law. I still haven’t received a refund 2 months after ordering. They don’t listen to what you say in your emails. They don’t follow their own T&Cs on their website. Feel totally duped.

This company is a complete scam, ordered slippers that took weeks to arrive when they did they were crap quality and size. Started the refund process on 27th November and I’m still waiting Avoid at all costs Company has three different address and none seen legitimate

The pair of Orthoserene loafers I purchased from Orthoserene also represent as Falour were too small. I reached out to them explaining this and at first they offered me £10 refund and also said that I could keep the loafers. I refused this offer as the shoes were no good to me since they were too small. They then took a long while to send me an address for me to return the shoes to. After a long exchange of emails I eventually got an address and returned the loafers to them paying just under £6. To date I have not received a refund from either Falour or Orthoserene. I found this behaviour to be dishonest and the company will reap what they sow!!

I'd give 0 stars if this was an option. I ordered some trousers with knee pads £59.99, but they sent me a pair without knee pads that were £20 cheaper. I have started the return process and paid for second-class tracked to keep costs down to a minimum. They offered to refund me £50 as they need to charge me a 'restocking fee' as I am returning an item. Problem is they sent the wrong item and I need to pay for the postage. That is not right! Even though they have a 'UK Warehouse', the items are shipped from China and take ages to arrive.

This is company is a con artist. A pair of sandals I purchased for £40 which were advertised as wide fitting and made of leather turned out to be badly made out of cheap imitation material which cut into my foot. I saw exactly the same a pair selling on Amazon at £18.87. Lesson learnt: never buy online from an unknown company that has seeminly sprung up overnight purporting commitment to excellence on their website which my experience has exposed as a pack of lies. Buy only from well-known and trusted sources.