SA
Shocking customer service,
Shocking customer service, Trousers arrived but are oversized to what they state, Ordered 36" waist & was sent 2 pairs of XL & 2x pairs 2XL (on tags) but the bags all have little 36 stickers on them, problem is the company customer service is absolutely shocking, will not deal with an exchange, had several emails part replied to several times until they stop replying without a solution, will not answer the phone & no longer reply to emails, Going to speak to bank regarding a chargeback as goods not as described,
Response from FalourApr 25, 2024
We sincerely apologize for the issues you experienced with your purchase. We have reached out to you via email to resolve this matter. Please check your inbox for our message and let us know how we can assist you further. We are committed to ensuring your satisfaction. Please do not hesitate to contact us with any other concerns or questions.


