FalourFalour is an online store that specializes in selling outdoor tactical gear at affordable prices without compromising on quality. Our mission began with a passion for tactical gear and a desire to make it accessible to everyone. falour.com | .co.uk
Falour (falour.com) has 152 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Showing 7 reviews with 4 stars · Clear filters
Joanna W.
Ordered some trousers which took a while to arrive but that was expected so it was fine. The trousers are good quality and will be good for what I need but unfortunately there had been a picking error and I git the wrong size and I'm waiting for the replacement. Responded well to my emails.
Simon
Ordered 34 W trousers which were too small. Contacted Falour and they have sent bigger size. And I can keep other trousers. Great!
Charles K.
The pants were good quality and lots of pockets….
Ross M.
Spent £50 on a pair of pants (26th May 2024), they are lovely, but were too small. Company replied quickly and said I didn't need to send them back in exchange for a 5-star review! Pants were delivered on 21st June - slight wait, but have 2 pairs. Phone number doesn't work, but relatively quick to respond by email.
nat T.
i really liked these jeans when i saw them on the website and when they arrived (this took quite a while) they were way too big. the style and structure of the jeans is great - a sort of utility feel to them but more slim line - they have loads of little pockets and a stretchy denim that allows movement and comfort. so i started being in touch with customer services to get the right size sent. this also took a long time with a lot of back and forth emails but today my new perfectly fitting jeans arrived and i love them.
James C.
I ordered a pair of pants and shorts. The shipping took about two weeks which was advertised as 5-14 days on the website. The material was good and the items were what I expected. Overall it has been a pleasant experience and working with customer service via email has been helpful. Just know when you order, it’s not Amazon and your package may take a bit longer to arrive.
Ronald B.
"I never received my products." 1Star *UPDATE* After 5 weeks of waiting, I received my pants. They are as awesome as they look and make you feel as mutual. I don't understand why It took so long to ship. Get yall some.
Response from FalourMar 30, 2024
We apologize for the inconvenience caused by the delay in receiving your products. We understand your concern and appreciate your patience. We have already provided you with the tracking number and tracking link for your package via email. Please check your email inbox, including your spam or junk folder, for this information. You can use the tracking details to monitor the current status of your package at any time. If you have any further questions or need assistance after checking, please don't hesitate to contact us. We are committed to providing you with the necessary support and ensuring that you receive your products as soon as possible. Once again, we apologize for any inconvenience caused and thank you for your understanding and patience.