Corinna
Negligent non-lawyers messed up an easy case
I write this having had my business phone cut off and a new business relationship lost because of it today - which would never had happened if I hadn't let Fairshake 'have my back'. They had me wait 60 days to hear back from AT&T about a simple claim with bullet proof evidence. Then, after I paid to have my case advanced into arbitration, Fairshake cancelled it ...drumroll please.... without telling me. When I asked why they did this and without telling me a low level clerk who knows nothing of law gave me a non-sensical, factually incorrect response. Clearly Fairshake didn't want to arbitrate, but for some other reason they will not disclose. And it feels stinky. I was happy enough to take things into my own hands, but Fairshake won't even deny or confirm if they even submitted my case to AT&T in the first place. If I hadn't have been delayed 70 days thinking my dispute had been filed, I would probably have my business phone working. Having to tell the arbitrator 'well I don't know if I filed a dispute first or not cause I had this fake non-profit do it for me and then they ghosted me' just doesn't sound very slick. And it takes the focus of my case away from irrefutable evidence in what should have a slam dunk argument. I don't think Fairshake are doing this to help people. You don't need to pay Fairshake anything. You can easily find the 'disputes' link on the terms of agreement of most corporations and do the exact same thing yourself as they charge you for. But you'll have someone who actually cares about your case handling things - you!


