FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 30, 2021

Dear Valued Customer First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Unfortunately, the Cable that you received turned out to be incorrect. We sincerely apologize for any inconvenience this may have caused and share in your frustration. We have since then issued a full refund and also sent a copy of the receipt to your email. We’d greatly appreciate the opportunity to make things right and work toward earning back your business. We’ll make sure that this doesn’t happen again in the future. If you have any further questions or concerns, please reach out to us at [email protected]. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 30, 2021

Dear Henry! Thank you for shopping with Factory Outlet Store. We are extremely sorry to hear your order did not go as intended. Here at the Factory Outlet Store, we strive to provide the best service possible. Since receiving this message, we immediately looked into the issue. It was a pleasure speaking with your earlier. As we discussed, you should be receiving that email shortly with the label. Again id like to apologize for any inconveniences this may have caused & thank you for your time. If you have any additional questions, please feel free to reach us directly at 646-787-2997 anytime Monday thru Friday from 9 am to 6 pm EST. Thanks Factory Outlet Store, Customer Relations Department