Factory Direct JewelryWe make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jewelry & Watches · Fresno, California
Excellent
Jewelry & Watches · Los Angeles, California
Excellent
Jewelry & Watches · Redondo Beach, California
Excellent
Jewelry & Watches · Arcadia, California
Excellent
Showing 70 reviews with 1 star · Clear filters
Rachel J.
I lost stones in the ring I purchased the day of receiving. It was very disappointing
Response from Factory Direct JewelryJan 27, 2026
Hello there, We apologize for the damage, and luckily, all of our item comes with a 1-year warranty. We have emailed you instructions regarding the warranty process. Thank you for your feedback.
Jillane Cummings T.
The pendant that I ordered for my granddaughter literally was 1/10th of the size it appeared to be in your marketing materials. I am seeking a 100% refund. UPDATE: 1/27/26 - I just TODAY heard from Trust Pilot regarding a response from the company, Factory Direct Jewelry. It has now been well over the 30 day purchase, as well as well over th 30 days that I complained about it, and I am just now getting a response??? Factory Direct told me , TODAY, in the above response, that they would email me the return instructions. I HAVE NOT RECEIVED A THING. How convenient is this, for THEM.
Response from Factory Direct JewelryJan 27, 2026
Hello there, We apologize if the pendant did not meet your expectations. We are transparent regarding the sizes of all of our items and all of the dimensions are included in the website. We have a 30-day return policy on all orders, and we have emailed you the instructions for doing a return. Thank you!
Fransisco L.
I received the wrong pendant.
Response from Factory Direct JewelryJan 27, 2026
Hello there, We apologize if the item you received was not as expected. We sent you an email regarding this order, and kindly reply to the email and we will be more than happy to resolve this issue for you. Thank you!
PAMELA M.
The jewelry was cheaply made with a big price. I'm very unhappy with my purchase.
Response from Factory Direct JewelryJan 28, 2026
Hello there, We apologize if the item you received was not as expected. We sent you an email regarding this order, and kindly reply to the email and we will be more than happy to resolve this issue for you. Thank you!
Albert K.
Wrong color
Response from Factory Direct JewelryJan 28, 2026
Hello there, We apologize if the item you received was not as expected. We sent you an email regarding this order, and kindly reply to the email and we will be more than happy to resolve this issue for you. Thank you!
Dakota C.
What I received was a poor imitation of what I purchased online. I bought a diamond necklace and there wasn’t even a slot for a gem whatsoever, and I’ve been waiting an entire week for my return an refund to “be approved” before I can even ship it back. Ridiculous waste of money and time, even worse customer support.
Response from Factory Direct JewelryJan 28, 2026
Hello, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry