Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

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Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Factory Direct Jewelry reviews

Showing 50 reviews with 4 stars · Clear filters

Pam M.
Feb 11, 2026
The necklace is beautiful
The necklace is beautiful! The only problem I had was when I took it out of the bag, the chain was all tangled. You need to find a better way of shipping. All in all I was very pleased.
Response from Factory Direct JewelryFeb 16, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful. It might have gotten tangled while in transit, and we apologize for that. We will take this into consideration moving forward. We appreciate you.
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Carol P M.
Feb 3, 2026
Did not receive necklace
Did receive necklace today and it was packaged nicely and is as advertised - beautiful!
Response from Factory Direct JewelryFeb 4, 2026
Hello, Thank you for reaching out to us regarding your order. We sincerely apologize for the delay you experienced with your package. Your order was placed on January 19th and was shipped the following day. Unfortunately, the package experienced some unexpected courier delays that are beyond our control, and we understand how frustrating this can be. We want to assure you that we are doing everything possible to expedite the delivery of your order. According to USPS, your order is scheduled to be delivered today, February 4th. https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400150206220008730201 We truly appreciate your patience and understanding during this time. Thank you for choosing Factory Direct Jewelry, and we look forward to serving you in the future.
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Rita W.
Feb 1, 2026
Earrings were a little smaller than I…
Earrings were a little smaller than I thought and thinner but I like them
Response from Factory Direct JewelryFeb 2, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
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J.P. S.
Jan 21, 2026
Not bad didn’t take long like the…
Not bad didn’t take long like the pendant looks good!
Response from Factory Direct JewelryJan 26, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
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David Cruz L.
Jan 16, 2026
Communicate
Ordered a silver ring and loved it even though it took longer than expected to receive
Response from Factory Direct JewelryJan 26, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us. We apologize if the order was a little behind, but delays with the courier is something we cannot control. Nevertheless, we are happy that you love the jewelry. Thank you!
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Byron G.
Jan 14, 2026
Everything arrived on time and in great…
Everything arrived on time and in great condition. The pendant was much smaller than I expected though. Still it was nice and I will order again.
Response from Factory Direct JewelryJan 26, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
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Margaret W.
Jan 14, 2026
My only complaint was the ring I…
My only complaint was the ring I intended to purchase was too small, not size just the ring. I will look again for another choice.
Response from Factory Direct JewelryJan 26, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Should you need to have the ring resized, we will be more than happy to provide that service for you. Thank you and have a great day!
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Customer
Jan 13, 2026
Nice quality but a bit smaller than…
Nice quality but a bit smaller than expected
Response from Factory Direct JewelryJan 27, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
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