Factory Direct JewelryWe make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jewelry & Watches · Fresno, California
Excellent
Jewelry & Watches · Los Angeles, California
Excellent
Jewelry & Watches · Redondo Beach, California
Excellent
Jewelry & Watches · Arcadia, California
Excellent
Showing 580 reviews with 5 stars · Clear filters
TOM CONE I.
Super! Absolutely super from looking on-line at the available religious jewelry, through purchase (ease - like a hot knife through butter), and then shipment - received much earlier than I expected!
Response from Factory Direct JewelryFeb 24, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Lori A.
Quality of my pendants looks amazing. It what I purchase came on time.
Response from Factory Direct JewelryFeb 24, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Mr C.
Happy with the customer service as well as the beautiful cross.
Response from Factory Direct JewelryFeb 24, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Consumer
They helped me out on a FedEx issue.Very understanding with the support.Thank you.Loved the quality of my purchase
Response from Factory Direct JewelryFeb 24, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Shavodsha H.
Was easy to purchase and navigate website, the delivery was on time and easy. Also the quality of the work is beautiful.
Response from Factory Direct JewelryFeb 23, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Mrs. L. L.
This is a beautiful replacement for our daughter who lost her first one of 20 years. I was looking for her a new one and liked this one very much. She will not get it until 3.26.2026, her birthday,so we'll have to wait for her response, but I'm am sure she will like it immensely. Thank you.
Response from Factory Direct JewelryFeb 23, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Paola
Was fast, is reliable. And beautiful!
Response from Factory Direct JewelryFeb 21, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Roy D.
Everything was great.
Response from Factory Direct JewelryFeb 21, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!