Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

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Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Factory Direct Jewelry reviews

Showing 50 reviews with 4 stars · Clear filters

Gg
May 22, 2026
Online promo code not working had to call in
There was a promotion online but when it was time for checkout the site said the code was invalid. I had to call customer service and was given a different code to use while on the phone with them i placed my online order. Something that couldve took 15 mins took twice as long because i had to call customer service. The website needs to be better and coupon codes need to be recognized on the site. The shipping time was great it came sooner than expected. The quality of the item is good so far. Will see if it stands the test of time with daily wear in a few years.
Response from Factory Direct JewelryMay 22, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. We appreciate the feedback regarding our discount coupons and we will try our best to have a better policy. Have a great day!
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Rich A.
May 9, 2026
Great necklace
Great necklace, nice quality, Arrived quickly.
Response from Factory Direct JewelryMay 12, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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MaryElizabeth
May 8, 2026
I originally ordered the 2 tone mens…
I originally ordered the 2 tone mens celtic ring, but the solid yellow gold was sent. The response to my inquiry was immediate. I showed my fiancé the ring and he loved it anyway. The quality is strong and detail are beautiful. We ended up keeping the solid color.
Response from Factory Direct JewelryMay 12, 2026
Thank you for doing business with us, and we appreciate your feedback. We apologize if there were some discrepancies, and we are happy that you still loved the ring. Should you have other concerns, please feel free to reach us. We are grateful.
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Octavio F.
May 6, 2026
I was pleased with the silver crucifix
I was pleased with the silver crucifix, but very dissatisfied at the weak, tiny chain you included with it. I also think it was a bit pricey because of the cheap chain.
Response from Factory Direct JewelryMay 12, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
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Darnell W.
Apr 22, 2026
Great service.
Great service.
Response from Factory Direct JewelryApr 22, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
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Christopher F.
Apr 15, 2026
The item came promptly and was well…
The item came promptly and was well packaged. While it would have been nice if a longer chain had been provided as an option, something like that is easily picked up locally.
Response from Factory Direct JewelryApr 17, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
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Dana
Apr 4, 2026
Nice product
Nice product. Took longer than expected to get here.
Response from Factory Direct JewelryApr 7, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. We also apologize if the delivery took longer than expected, we are still grateful for the review. Have a great day!
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R. L.
Apr 1, 2026
The ring is attractive
The ring is attractive. It has a nice sparkle. I thought the sapphire stone would be a little larger but it is sufficient. Fast delivery made it possible for me to have it to wear at a special event that I attended.
Response from Factory Direct JewelryApr 1, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
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