Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

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Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Factory Direct Jewelry reviews

Showing 580 reviews with 5 stars · Clear filters

David S.
May 12, 2026
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Response from Factory Direct JewelryMay 13, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase.
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Mike H.
May 12, 2026
Had a little hiccup on a necklace I…
Had a little hiccup on a necklace I got,taken care of in a matter of days!
Response from Factory Direct JewelryMay 12, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
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Russ R.
May 12, 2026
Great customer service !!!!
Great customer service !!!!
Response from Factory Direct JewelryMay 12, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
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Michael Centauro I.
May 12, 2026
They made everything so easy for me
They made everything so easy for me. I actually had to rerun the item an it was simple.
Response from Factory Direct JewelryMay 12, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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Nevada Graduation G.
May 12, 2026
A+++
Beautiful packaging. Super fast delivery. Necklace looks like the picture. Everything looks like it was completed with love, care, and pride in their craftsmanship.
Response from Factory Direct JewelryMay 12, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
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Darrell T.
May 12, 2026
Fantastic Service ! NONE BETTER !!!!
I was extremely happy with your company as it was to my house extremely fast . There was one mistake with the order and your company responded very quickly in time to get the 2 people I ordered for their graduation gifts as they were traveling 6 hours away for their graduation , one was having a Masters ceremony, so Thank You very much for your quick response !
Response from Factory Direct JewelryMay 12, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
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DM
May 12, 2026
Good quality, quick shipment
Quick shipment. The item looks pretty nice.
Response from Factory Direct JewelryMay 12, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
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Lee F.
May 12, 2026
Excellent product
Excellent product. Fast delivery.
Response from Factory Direct JewelryMay 12, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
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