Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

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Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Factory Direct Jewelry reviews

Showing 50 reviews with 4 stars · Clear filters

Michael A.
Jul 13, 2026
Great service
Great service. Fast response and easy to use website. I purchased a ring and sizing is perfect. One complaint, the ring has very sharp edges and had to be smoothed out to wear.
Response from Factory Direct JewelryJul 14, 2026
Thank you for doing business with us, and we appreciate your feedback. If you want us to have the edges buffed or replaced, please let us know, and we can arrange some type of replacement. Should you have other concerns, please feel free to reach us. We are grateful.
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Scott O.
Jul 1, 2026
Stand corrected
After reviewing the dimensions given I stand corrected. The item is as described. However I still think that the the communication on tracking number should be more.prompt.
Response from Factory Direct JewelryJul 2, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
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BABS
Jun 30, 2026
Color seems good right now.
I like the earrings as long as long as they keep their color and do not fade out. I do believe that they are a little over priced.
Response from Factory Direct JewelryJul 2, 2026
Thank you so much for your kind words! We are truly delighted to hear that you are satisfied with your order. Your happiness is our top priority, and your positive feedback means a great deal to us. At Factory Direct Jewelry, we strive to provide high-quality products at competitive prices. Given the current gold market conditions, we believe our pricing reflects fair value and aligns with industry standards. We appreciate your choice in selecting us for your jewelry needs, and we hope you enjoy your new pieces for many years to come. If you have any further questions or require assistance, please do not hesitate to reach out. Thank you once again for your support!
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Alec A.
Jun 24, 2026
Very good product but didn’t come in…
Very good product but didn’t come in the day it said it was supposed to when buying.
Response from Factory Direct JewelryJul 1, 2026
Thank you for reaching out to us at Factory Direct Jewelry. We truly appreciate your business and value your feedback. Your satisfaction is important to us, and we are here to assist you with any concerns you may have. We sincerely apologize for any inconvenience caused by the delay in your order's arrival. After reviewing your order details, we see that it was shipped the day after it was placed and was delivered within 4 business days. The shipping option you selected indicated an estimated delivery timeframe of 5-7 business days, and we strive to meet these expectations. If you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out. We are grateful for your understanding and support, and we look forward to serving you again in the future.
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Mr Ron H.
Jun 19, 2026
Good Purchase Transaction
Good purchase transaction. However, thought the pendant would have been solid.
Response from Factory Direct JewelryJun 23, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us. To be transparent, the pendant has a concaved back to present a 3D appearance. All parts of the pendant is made from 925 Sterling Silver. Thank you for your feedback.
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Phyllis S.
Jun 13, 2026
This was a gift for someone so I can't…
This was a gift for someone so I can't respond too directly.
Response from Factory Direct JewelryJun 15, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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Don F.
Jun 12, 2026
Fast
Fast, efficient, depth of stock
Response from Factory Direct JewelryJun 15, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
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Mac C.
Jun 10, 2026
I love the detail in all the jewelry…
I love the detail in all the jewelry designs they make them one of a kind I would love to see more and more creative designs and options on top of the lovely stuff all ready made.
Response from Factory Direct JewelryJun 11, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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