Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

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Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Factory Direct Jewelry reviews

Showing 50 reviews with 4 stars · Clear filters

Cleve C.
Aug 27, 2026
Very happy with product
Very happy with product
Response from Factory Direct JewelrySep 1, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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A P.
Aug 27, 2026
Necklace arrived on time and very nice.
Necklace arrived on time and very nice.
Response from Factory Direct JewelrySep 1, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
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Patricia L.
Aug 19, 2026
Fast service and quality merchandise
I’ve purchased rings twice now and have been very happy with them.
Response from Factory Direct JewelryAug 24, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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ALICIA M.
Aug 15, 2026
Fast service
Fast service, product as expected. Would have liked an option to engrave items.
Response from Factory Direct JewelryAug 18, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
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jirah
Aug 10, 2026
Maybe a picture of the actual sized…
Maybe a picture of the actual sized image of what you will receive will be helpful. Thia pendant was so small my 5 year old niece could have worn it on her chain. However I did receive quick/professional customer service when trying to return for a refund. It was very pretty but extremely too little
Response from Factory Direct JewelryAug 11, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
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Brian D.
Aug 7, 2026
Beautiful Necklace
The Jesus pendant is beautiful, the only gripe I have is the chain is super small. Worried I'll snap it.
Response from Factory Direct JewelryAug 7, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
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Gabriella
Jul 29, 2026
Very fast shipping and seems to be good…
Very fast shipping and seems to be good quality. The only thing was I couldn’t tell if that was just how it was manufactured or not but the jewelry seems to have a line or scratch mark in it. But other than that excellent.
Response from Factory Direct JewelryJul 31, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
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Christopher F.
Jul 25, 2026
The online process was easy
The online process was easy. However after a week the pendant broke. I returned it so now I have to wait snd hopenthey make good on it
Response from Factory Direct JewelryJul 28, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
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