customer
The jewelry is nice, but deceptive checkout process
The jewelry is nice, what I expected given the detailed descriptions and weight of the items. The shipping was ok, FedEx with signature even though it was only an $800 order. Not horrible, but FedEx where we live is a pain the posterior. Lastly, the only detractor, and to me it is a MAJOR one, during the checkout process, the system automatically sneaks in an add on service that I wanted nothing to do with. I had removed it initially, but went back to look at the item one more time before purchasing and made sure it wasn’t there prior to checking out, but when the final receipt came out it tacked on about $25 for this bogus feature anyway! I am still on the fence about just sending it all back as a result of deceptive sales practice, despite the jewelry being quite nice. So watch you carts!
Response from Factory Direct JewelryAug 10, 2026
Thank you for your business and for taking the time to share your feedback. We’re pleased to hear that you are happy with the jewelry, and we also appreciate your comments regarding the shipping experience. We’re sorry for the frustration surrounding the optional return coverage. We do not require customers to purchase this additional service. We would be happy to review your charges and refund the return-coverage fee if it was added unintentionally. Please note that removing this coverage would make you responsible for return shipping costs should you later request a return, refund, or warranty service. Please contact us directly so we can review the order and assist you. While your experience was not entirely negative, we sincerely appreciate your honest review and the opportunity to address your concern.