Mike M.
I paid $1,500 dollars for a dog tag…
I paid $1,500 dollars for a dog tag pendant in the clasp is so small. I can’t even fit a 4 mm gold chain through it.!! Unreal !! this is the second time I purchased one. The first time was fine. This one’s even smaller unbelievable not happy at all spending that kind of money and having a small clasp like that is unbelievable.
Response from Factory Direct JewelryJun 1, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. Our normal bail size will fit up to 3.5mm, however, should you want us to adjust the bail for your pendant, please let us know and we can accommodate that request. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry