Factory Direct JewelryWe make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jewelry & Watches · Fresno, California
Excellent
Jewelry & Watches · Los Angeles, California
Excellent
Jewelry & Watches · Redondo Beach, California
Excellent
Jewelry & Watches · Arcadia, California
Excellent
Showing 580 reviews with 5 stars · Clear filters
customer
Everything was great easy to order easy delivery exactly what my wife wanted
Response from Factory Direct JewelryAug 10, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Rena S.
Placed an order and was very much content and went ahead and placed a second order. It got lost withing the mail and took alot longer to get here then the first order but i got it and didnt fail me. Both were gifts for my son and this far he has been happy with them and wears them daily. I have goen back and placed yet another order. So far 10/10 from me!
Response from Factory Direct JewelryAug 10, 2026
Hello , Thank you for reaching out to us. We wanted to let you know that your order has been fulfilled and shipped via FedEx. We recommend checking with members of your household to see if they might have received it on your behalf. For your convenience, I have attached a photo of the tracking details and proof of delivery. Thank you and Have a wonderful day! We have sent you the tracking number for your reference. Thank you! Best regards, FDJ Team
Chris R.
Everything about my transaction tha time it shipped from tha item I got it's beautiful
Response from Factory Direct JewelryAug 10, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Catherine D.
It was easy to order, it shipped fast and is
Response from Factory Direct JewelryAug 10, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Jen G.
I had a warranty issue within one week of receiving my necklace. The warranty process was very easy and quick!! If you are on the fence with ordering from this company, rest assure you will be taken care of!! I am very satisfied with my purchase!
Response from Factory Direct JewelryAug 7, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
Michael M.
Like always….I am very pleased with my purchase-keep doing what you are doing!
Response from Factory Direct JewelryAug 7, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
John M.
The pendant I ordered is perfect, and it looks great on my 24" gold rope chain.
Response from Factory Direct JewelryAug 7, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Norma P.
I'm pretty happy with my purchase I recommend everybody to buy jewelry from them!!
Response from Factory Direct JewelryAug 7, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.