Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

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Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Factory Direct Jewelry reviews

Showing 580 reviews with 5 stars · Clear filters

customer
Aug 14, 2026
You told me you would replace my chain
You told me you would replace my chain. I was so surprised finding a package in my front door this afternoon. I am pleased how you handled my issue. You trusted me to return the defective chain. It’s now on its way to you. You should get it early next week. Thank you very much. Javier Alvarez
Response from Factory Direct JewelryAug 14, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
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Amy C.
Aug 13, 2026
Great charms
Great charms! Very happy with my purchase. Presentation was wonderful.
Response from Factory Direct JewelryAug 14, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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Zach
Aug 13, 2026
• Great quality
• Great quality • Fast delivery
Response from Factory Direct JewelryAug 14, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
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Ernest
Aug 12, 2026
Extremely professional and helpful
Extremely professional and helpful, especially when I made an error on my order.
Response from Factory Direct JewelryAug 12, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
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Kathy B.
Aug 12, 2026
cross necklace
The product is very pretty. It arrived timely .
Response from Factory Direct JewelryAug 12, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
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Leticia Gonzales S.
Aug 12, 2026
Love the quality
Love the quality. My second purchase with this company, fast secure shipping! Pricing is worth it too!!
Response from Factory Direct JewelryAug 12, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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Alonna R.
Aug 12, 2026
Very fast delivery and the ring looks…
Very fast delivery and the ring looks amazing I would definitely buy from them again
Response from Factory Direct JewelryAug 12, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Report
Barbara C.
Aug 11, 2026
It's perfect
It's perfect! I've been looking for a thumb ring for a year. I've been wearing one for 25 yrs and freaked out when mine broke. I'm so thrilled with this ring! Shipping was fast and would definitely recommend. 😊
Response from Factory Direct JewelryAug 11, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
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