fable.comReviews of fable.com

Very poor quality tall glasses. Ordered the pro version and given the price point and positive reviews, the glasses were expected to have good quality. However, one of the glassess was scratched in less than a month without anything that caused it. It’s really disappointing and misleading because they claimed that the glasses were scratch-proof etc. The way the company dealt with it was quite questionable as well. Won’t recommend, it’s better to source Japanese-made glasses elsewhere.

I bought a set of plates three weeks ago and they confirmed the wind shipped on the 28th, which never arrived. I chased them several times to understand where the order was they said it was delayed. They couldn’t give me a date. Customer support is dreadful and there’s no reliability on when they will send you the order. Quite upsetting considering I needed these plates for an event. Stay away of this company.

I bought Fable’s tall glasses in 2023, and two of the four have already broken under completely normal use (one even cracked while I was just adding ice). For glasses at this price point, especially ones advertised as durable, I expected them to last far longer than two years. When I contacted customer support, I was told the glasses have since been redesigned into a more durable “Pro” version, but they still wouldn’t send replacements for the earlier, less durable version I received. The new design may be better, but my experience suggests that if you happen to get a flawed version of their product, the company won’t do much to make it right. I also submitted this review through Fable’s own website, but it never appeared. Based on what I’m seeing here on Trustpilot, I suspect other customers’ less-than-positive reviews may not be making it through their internal moderation process either. Because of all this, I can’t recommend the glasses or the company.

Been two weeks and still haven’t received my order. I got a response from Mary once to say it’s on its way but then got told it’s been delayed. Stay away from this conpany

I bought Fable’s short and tall glasses in late 2024 believing they came with a lifetime breakage warranty, something that was highlighted when I made the purchase. After two broke in the dishwasher, I contacted support expecting a replacement, but was only offered 50% off. The quality and design feel great, but the shift in warranty and lack of clarity about the change are disappointing. I wish Fable would honor what customers believed they were promised.

no customer support -chat bot says they'll email you, they don't. phone number is US/Canada, goes to voicemail. Products are good but there is no customer support.

I received my items, but cannot return them. There has been an error on the returns and exchanges form for nearly 3 weeks - and i cannot work out why it hasnt been fixed yet - i work in tech and something like this is usually fixed much quicker than this. I wanted to return my items to exchange for a new colour. Honestly can’t work out what is going on.

Spent hundreds. Items never arrived. Has been 2 months now. No responses at all to communication. Regrettably we’ve been scammed. STAY CLEAR!