Sarah N.
Fun subscription but cheap products sometimes
Some of the products I have received have been cheap/poorly made and break easily. Some items were completely unusable after the first 1-2 uses and even after reaching out to customer care, I was not refunded or offered replacements for these products. I do enjoy customization, however if you don’t sign up for the annual subscription (which is pricey up front), then many of the customization options are already sold out by the time you get to make your selections. But if you can swing it, paying for the annual subscription is nice because you can customize more products in each box. Some of the items in my boxes I have found for significantly cheaper than FFF’s listed product value, so make sure to do your research on the products you customize in order to maximize the value of your box. Overall, it’s a fun subscription to look forward to, and it’s not overly expensive for what you get. I’ve actually discovered some of my new favorite products through this service. If FFF offered some sort of guarantee on items that are defective, or offered some sort of refund/replacement/credit for items when this happens, then I would gladly give them more stars.
Response from FabFitFunApr 16, 2021
Hi Sarah! We are sorry to hear about your experience! A member of our team has followed up with you directly. We look forward to assisting you!



