EZ Texting Reviews | Read Customer Reviews of eztexting.com

EZ Texting Reviews | Read Customer Reviews of eztexting.com

EZ Texting reviews

253 approved reviews, newest moderated first

Mike
Feb 6, 2020
Easy to use and works great!
Easy to use and works great!
Report
Karen
Feb 6, 2020
Love it
Love it. So easy to use.
Response from EZ TextingFeb 6, 2020
We are so glad to hear that you love EZ Texting!
Report
Lan B.
Jan 17, 2020
This company knows how to do marketing
This company knows how to do marketing, and they put all good reviews for themselves. In fact if you go further in google search you can see all of their bad reviews. The customer service is horrible. Their website is difficult to navigate and asking for help is useless. They will steal your list and none of you message can be sent out. I would give them a negative star if I can. They have not deserved even the 1 star. This is a really bad company
Response from EZ TextingFeb 6, 2020
Hello, we apologize for your negative experience with EZ Texting. We do not use our customers' lists of contacts. Your contacts belong to you and only you. You can read our Privacy Policy here: https://www.eztexting.com/privacy-policy. We're known for our exceptional customer service, so we'd like to try to make this right. Give us a call at (800)753-5732 to speak directly with a member of our Customer Support team. We are available Monday-Friday 8AM-5PM PST.
Report
Gerard A.
Dec 30, 2019
HORRIBLE SERVICE
HORRIBLE SERVICE. SCAMMERS, CUSTOMER SERVICE IS VERY BAD, NEVER GET BACK TO YOU.. DOUBLE BILL YOUR CREDIT CARD FOR MORE THAN YOU ASK FOR , GOOD LUCK IN GETTING BACK YOUR MONEY. HAD TO CONTACT AN ATTORNEY , BILLED ME OVER 700 ON MY CREDIT CARD. CROOKS. DONT USE THEM
Response from EZ TextingJan 3, 2020
Hi Gerard, we're sorry that you weren't completely satisfied with your EZ Texting experience. We always strive to provide exceptional customer service, and it looks like there was a miscommunication. According to our records, you are still an active paying customer as of 1/3/20. Give us a call at (800)753-5732 and one of our team members will be happy to assist you. We are available Monday-Friday 8AM-5PM PST.
Report
Jordan
Dec 3, 2019
Complete Scam!! Terrible Service!
We used this service for our small non-profit in Austin, TX. They claimed all sorts of things when I initially spoke with their salesman. He set us up for a keyword and claimed it was free when in actuality their sales reps resold our keyword under the same number!! We got all sorts of erroneous texts from outside areas without any understanding of why at that point. We held an event where we printed a "text to donate" banner only to find out that it didn't work for any of the patrons that attended. I spoke with their "tech support" said they couldn't verify why unless we had all of the potential new numbers that the people used to text in. Completely unhelpful. I tried to get a refund and they claim their system cannot refund anything that was processed more than 24 hours ago, despite the fact that their service was a complete ripoff! We are now almost a year into our campaign, have raised $0 and are actually out $225. DO NOT USE THIS SERVICE!!!
Response from EZ TextingJan 3, 2020
Hi Jordan! We're sorry you did not have the optimal experience with EZ Texting. We value customers like you, so we'd like to make things right. Please give our Account Management team a call at (800)753-5732 to try a campaign on our dime. We are available Monday- Friday 8AM-5PM PST.
Report
Terrah
Aug 27, 2019
EZ Texting Is Just That, EASY
EZ Texting Is Just That, EASY! This has helped our communication with our employees. The employees are happier and like this option so much more than checking their email.
Report
richard
Aug 27, 2019
We own an escape room
We own an escape room. EZ texting has been easy to use and has brought in the results we need.
Report
Tricia J.
Aug 20, 2019
Very Effective Customer Communications
Great Service! We can update customers instantaneously about weather conditions that will affect their service. EZ Texting is extremely effective in communicating with customers quickly and as frequently as needed. Our customers appreciate the updates and the method in which it is delivered.
Report