EZ Texting Reviews | Read Customer Reviews of eztexting.com

EZ Texting Reviews | Read Customer Reviews of eztexting.com

EZ Texting reviews

253 approved reviews, newest moderated first

Price
Apr 30, 2020
Easy to use and very functional.
Easy to use and very functional.
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arsham K.
Apr 30, 2020
Great product aware of pricing
Works very well however pricing is high, what it does also small plans is a extremely expensive
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Marjolaine
Mar 17, 2020
It took them 12 hours to send an urgent…
It took them 12 hours to send an urgent message to my employees. In these times when communications concerning Covid-19 are critical and important they should rethink their message review process.
Response from EZ TextingMar 27, 2020
Hello! We're so sorry you experienced that. We do have measures in place to protect our short code. As you can imagine, our short code is used by thousands of companies just like yours, and if it were shut down due to a "bad apple" they'd be unable to communicate with their coworkers and customers too. Our support team is available to assist you Monday through Friday, 6 am PST to 5 pm PST via phone and chat. Please give us a call and let us make things right for you. Thank you!
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Mahlon
Feb 15, 2020
Great Desktop SMS Software
As of 2/14/20, EZ Texting didn't have a mobile app, but they offer a Send-From-Phone feature that allows users to send a text to their subscribers without logging in to their EZ Texting account. Sending text messages is excellent when accessed through a mobile or desktop browser. They offer SMS over 160 characters, detailed reporting, & personalized texts. It also has a built-in voice messaging feature. They don't offer multi-user login credentials.
Response from EZ TextingMay 4, 2020
Mahlon, thanks for your feedback. We recently released a mobile app available for iOS devices. You can find it here https://apps.apple.com/us/app/ez-texting-messaging-app/id1465358979 As we pride ourselves on our outstanding customer service, we would love to assist you further. If you have any questions, give us a call at (800) 753-5732 and we'd be happy to help!
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Ben
Feb 14, 2020
Charged multiple times after canceling
I was charged the two months following my cancellation of my subscription in which i had to call and get the money refunded. Then i was not told that even after i canceled my subscription plan that i would still be charged $25 a month for a keyword I haven't used in 6 months despite talking to your customer care people twice to get refunds for the canceled account. There is no app to accompany this service and your prices are no comparable to similar service such as simpletexting.com.
Response from EZ TextingFeb 14, 2020
Hi Ben, we're sorry that you didn't have the optimal experience with EZ Texting. We pride ourselves on our exceptional customer service, so we'd like to try to make this right. Send us an email at [email protected] and we will have a team member assist you.
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Eric
Feb 13, 2020
I never had the opportunity to use the…
I never had the opportunity to use the service even though I purchased a month.
Response from EZ TextingFeb 14, 2020
Thanks for the feedback, Eric! We're sorry you didn't get to use EZ Texting to it's full potential. We'd love to show you how you can use this tool to achieve your business goals. Give our Support team a call at (800)753-5732 and someone can assist you. We are available Monday-Friday 9am-5pm PST.
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christine
Feb 6, 2020
Very easy to operate
Very easy to operate, customer service on the money 💴 and the options for sending awesome texts are limitless
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Jamie
Feb 6, 2020
It has been a great way to connect with…
It has been a great way to connect with our clients and have fun giveaways!
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