Timothy B.
I used the chat
I used the chat. It was a good experience. I did not have a good experience with the product. I sent it back or a refund.

Home | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Timothy B.
I used the chat. It was a good experience. I did not have a good experience with the product. I sent it back or a refund.
barzia T.
Worked as advertised.
Gwynne M.
I'm a vowed hermit, so finding ways to do things with as minimal social interaction is important. Add in the pandemic, and eye visits are a low priority, but I still need glasses. My prescription is simple, no prism needed, minor astigmatism, and minor distance correction needed, so a home kit was just perfect. Shipping was fast on the kit and the PD glasses. Doing the tests were easy. From the time I ordered the kit, got the kit, and ordered the try-on glasses, it was less than two weeks start to finish, and I ended up with a pair of glasses that work perfectly for me, and glasses numbers I can use to order on any site.
Response from EyeQueFeb 17, 2021
Hello Gwynne, Thank you for your review! We're happy to hear that we were able to help you regain clear vision again - especially during a time like this. You can certainly use your EGN to order glasses from online eyeglass retailers that do not require a doctor's prescription. Please contact our support team for the names of a few companies we (and our customers) have used.
Daniel D.
EyeQue is pretty easy to use once you get the gang of it. Test glasses were fast and accurate. Ordered from Zenni using my numbers. Glasses due today.
Mr John S.
I ordered two received one Even as an optician I found it very difficult to use Given I am interested in this product and could use it with my modular spectacles solution for the poor I would have thought you would have supplied the latest replacement device not another one that’s difficult to use
Response from EyeQueFeb 19, 2021
Hello John, Thank you for your feedback - we apologize for the oversight. The missing unit was shipped out on the 17th, and a shipping confirmation email was sent that included the tracking number for the shipment. Regarding the difficulty you are experiencing using the PVT, I saw that you had submitted a separate support ticket, and one of our support representatives has already assisted you. Should you have any other questions, please be sure to let us know.
William B.
Purchased the product on 25/01 and was told the delivery would take between 10-15 days but still hasn’t received the product, 21 days later. Contacted Eyeque and asked why it is taking so long but haven’t received any explanation. I won’t be able to review the product as I haven’t received it.
Response from EyeQueFeb 19, 2021
Hello William, I'm sorry to hear that you have not received your order yet. Unfortunately, the courier we used is moving parcels slower than anticipated. After checking the tracking number of your order, it looks like a delivery was attempted today. Please contact Royal Post about a redelivery.
Harry L.
Very good support. The PVT didn't work for me because my particular eye condition, but the support team was very efficient to give troubleshoot tips and ultimately provide return instructions. Will consider other products of EyeQue if the problem gets solved.
Jared B.
I was passed along but haven’t had any further responses so how do I qualify my service ?
Response from EyeQueFeb 17, 2021
Hello Jared, Thank you for your review. Your forwarded email from CES was sent to our Marketing team last week for review, as they are the appropriate people to speak with regarding your inquiry. I just sent a follow up message to the team on your behalf.