RLTBW
Good support
I have had a lot of trouble getting this product to work for me. That saying, the support was good, never making me feel dumb or stupid.

Home | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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RLTBW
I have had a lot of trouble getting this product to work for me. That saying, the support was good, never making me feel dumb or stupid.
Simon C.
I practiced many times before I began to save tests. Did a batch of 10 tests and got good precision. Prescription is weaker than my existing 2-year old glasses. Bought a pair of try-ons to the new prescription and they're no better than having no glasses on at all. I've been in touch with tech support, they've had me try a few things.
Response from EyeQueMar 10, 2021
Hello Simon, Thank you for taking the time to leave us a review. It looks like our agent is still in contact with you regarding your results, and is consulting with our specialists to help you achieve more reliable EGNs. Please stay tuned.
Dexter M.
.....eyeque....
Response from EyeQueMar 5, 2021
Hello Dexter, We have replied to your emails and reviews, but are not receiving a response to any of them. If you can check your emails, one of our agents wrote to you on February 11th and issued a return label and offered a replacement. On the 19th, another agent wrote you to let you know that we received your returned unit and asked you to confirm if you'd like either a replacement or a refund. Since we are not receiving an answer, we will move forward and issue the refund.
Frustrated C.
I couldn’t figure out the product, which was very disappointing. But the customer service interface was excellent.
Sam S.
Ordered product and then received coupon but there's no way to apply to an unfulfilled order without losing your place in the queue. Order placed in early February and listed as available. After several weeks I was notified that product is delayed by 6-8 weeks. Customer service refuses to apply promotional discount without canceling previous order. Not impressed.
Response from EyeQueMar 4, 2021
Hello Sam, Thank you for your feedback. Unfortunately, we have been out of stock of the VisionCheck since February 1st - we added a notice in our store on the product page prior to shipping out the last unit we had on hand. We'd like to work with you to improve your experience with us - please contact our support team at [email protected] to discuss your order.
Wanda M.
The frames came as stated, I was able to get the reading so that I could complete another order. Site is easy to work. 👍
Jeff in M.
I was somewhat skeptical at first when I saw the Eyeque product advertised on the internet. With covid-19 I was hesitant to make an eye appointment even though my existing prescription was two years old and not working well for me anymore. I used the tool and obtained my eyeglass numbers which I used to order glasses online after I checked out the numbers via a quick try on pair of specs from EyeQue. I'm very happy with the results I got and I saved a bunch of money. I would definitely recommend this for anyone who does not have the ability to get to an eye doctor or have insurance that covers an eye exam.
Tanya V.
Great customer service.