EyeQueHome | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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DANIELLE W.
Very very very good
Response from EyeQueOct 6, 2022
Hi Danielle! Thank you for the review - we're happy to have been able to assist you and that you were able to generate an EyeGlass Number. We look forward to hearing how the try-on glasses worked out for you!
Cesar
Excellent support service, thorough, effective and relatively fast. I had problems using VisionCheck2 with my smartphones, with my two LG V20's I had an unusual problem that made VisionCheck2 unusable. With the support team we were able to verify that the problem was not in the VisionCheck2, but in the excessive focused sensitivity of the LG V20 phone screen. They even purchased an LG V20 to study the problem and were able to give me tips on how to make the LG V20 usable with VisionCheck2. Additionally, I reported a couple of bugs in the web platform that displays personal measurement results with EyeQue VisionCheck2 and they corrected them relatively quickly. In short, they gave me useful tips to improve the reliability of the EyeQue VisionCheck2 and EyeQue Insight measurements.
Response from EyeQueOct 5, 2022
Hello Cesar, Thank you for the 5 star review! Our support team is happy to help, and although we are unable to fix your specific issue, we are glad the workaround helped. The feedback we receive from our customers is very important to us, as it helps us to continually improve our products. That said, your suggestion has been added to our software team's to-do list - please check back periodically for a status update! Thank you again for your support!
Jeff M.
You already know the problem. The eye piece to measure distance is a failure. Specifically the eye cushion does not hold my eye far enough away to cause the image to merge. My eyeball is too close to the slit. I can only see through one of the slits at that distance and trying to hold my eye at the right distance is too difficult. Second, why is it motorized? make it manual and measure it's position digitally. Manual lets you fine tune it. Lastly, it's ten times easier to just put a ruler out from my eye with a piece of paper with writing on it then slide it away from my eye until it starts getting blurry. Then do the math to convert it to a measurement. Make something similar to that instead of what you've got. What I was hoping for was what is at the eye doctor. The device you just look into and there is a picture that the device focuses then figures out your eye measurement. as for the secondary devices, IPD etc, they seem to work fine.
Response from EyeQueOct 5, 2022
Hello Jeff, I'm sorry to hear you were not satisfied with the VisionCheck. It is unfortunate you did not reach out to our support team as we would have liked to have the opportunity to address your concerns. It is possible there may have been a misunderstanding of the the intended use of the device - one of our agent will be reaching out to you for more information.
Mindy J.
Needed adjustment on try on glasses
Carl W.
Phenomenal job--Denzel was professional, sincere, and went above and beyond to provide excellent service. He is a model of great support!
Response from EyeQueSep 27, 2022
Hello Carl, We are very happy to hear about your positive experience with one of our support agents! If you need any future assistance, please don't hesitate to contact our support team again. Have a great day!
marcelo S.
Hello. I just got it. Have not been able to use. But I'm missing a rubber band for the vision check. Please help
Response from EyeQueSep 26, 2022
Hello Marcelo, Thank you for your review. We are sorry to hear that you did not receive a rubber strap. A support agent has reached out via email to assist with this matter.
Rick T.
Product was faulty
Response from EyeQueSep 20, 2022
Hello Rick, Thank you for your review. A support agent has reached out via email to assist with this matter.
kkim
I tried the product and ordered the glasses. They didn't improve my vision, so I worked with one of their staff to diagnose the issue. Ultimately, it was determined that this product didn't work with my particular vision problems. So I was given a full refund. I understand that one product will not fit all, and it's unfortunate EyeQue didn't work for me. But I received great customer service from EyeQye, so I will kudos where they are due.
Response from EyeQueSep 20, 2022
Hello there, Thank you so much for your honest review. We sure hope that our future devices will be of better use to you as we continuously make improvements. Have a great day!
