EyeQueReviews of eyeque.com

Response from EyeQueJan 29, 2020

Hi David, Thanks for the reply. I'm sorry to hear about your experience with our device. Here are a few tips that we always suggest in order to see the lines clearer and test better in general. First, is making sure you are resting your elbows on a leveled surface such as a desk or table. This will allow you to keep a good posture as well as prevent fatigue. Next, is to ensure the room you are testing in is dimmed and does not contain too much light. In addition, please make sure your phone brightness is up all the way up or at a bright comfortable level. Lastly, you want to start by placing the device on the inner portion of your eye (touching your nose) when you first start. Then you do not see the lines begin to move the device (keeping it leveled) outwards until you can see both lines. Then do your best to keep this position throughout testing. If you have any other concerns or questions, please let me know. Best, Andre

Response from EyeQueJan 29, 2020

Hello, Thanks for the reply. I agree that are device does take patience as this is a new process for all of our customers. There are no devices out that are like ours so there is a bit of a learning curve when you first start. Just like many other things, the more you use our product the easier it becomes. Was there something specific that you had trouble with when using our device? If so, please let me know so I can further assist. Best, Andre

Response from EyeQueJan 29, 2020

Hi Jon, Thanks for the reply. Sorry to hear about your experience with our PVT. I checked to see if there was a previous ticket from you, but only found one from 2017 about a duplicate order. I would definitely love to help if you are having any issues. Can you please let me know what you are having trouble with so I can further assist? Best, Andre

Response from EyeQueJan 29, 2020

Hi Yutaka, Thanks for your reply. Sorry to hear about your most recent experience while using our VisionCheck. I did review your results on the backend. There are differences with the measurements for each of your test which causes spread. When spread occurs among your measurements this will lead to inaccurate results. If we can decrease the spread among your test, and make the data points more clusters, this will lead to be measurements. Here are a few tips that we always suggest in order test better. First, is making sure you are resting your elbows on a leveled surface such as a desk or table. This will allow you to keep a good posture as well as prevent fatigue. Next, is to ensure the room you are testing in is dimmed and does not contain too much light. In addition, please make sure your phone brightness is up all the way up or at a bright comfortable level. Lastly, you want to start by placing the device on the inner portion of your eye (touching your nose) when you first start. Then you do not see the lines begin to move the device (keeping it leveled) outwards until you can see both lines. Then do your best to keep this position throughout testing. Best, Andre