John L.
I haven't been able to use it yet…
I haven't been able to use it yet because the rubber strap that connects it to the phone literally pushes the buttons on the phone, turning it off. I asked them about it, and they pretended it's a minor problem that can be fixed by loosening the strap. (It can't.) I have a Samsung Galaxy 9, so they have undoubtedly heard from many customers, though they pretend it's just a few. I think I can rig it to work, but I haven't taken the time to do that yet. I think they can can be more forthcoming, and they can come up with a recommended solution rather than telling every Galaxy user to invent one themselves. When I've found the time to come up with a solution for me, I'll revisit this review.
Response from EyeQueJan 29, 2020
John, this is a very helpful review. Thank you for the feedback. Another suggestion is to adjust the strap openings to straddle the side control buttons. Unfortunately there are thousands of different phones, which controls in different locations. We will continue to work towards a future solution that can accommodate for this issue.