Eyemart ExpressReviews of eyemartexpress.com

Eyemart Express is amazing

I placed my order online for pickup in the store. It was done quickly and correctly, which I appreciate. However, when I arrived to pick up my order, there was a line. That in itself was not a problem. I added my name to the wait list, and sat down. There were two employees working at the time and both were serving other customers. They completed their orders at about the same time, and had a quick discussion about which customer was next. They were correct in that, and I should have been second. However, the two people that had walked in the store last, who would have been two places behind myself and also who didn't sign in, were called immediately to the desk without any question. When I stood up and said excuse me. I've been waiting and I've been here for about 20 minutes, the employees looked confused. I told them that I'd even signed in, and they looked even more confused. 'S. One employee asked if I was picking up or placing an order. I responded that I was picking up, and was told it would only be a moment. Regardless of the fact that I had arrived about 15 minutes prior to the subsequent customers, they were still attended to first. All in all, not a terrible experience, but customer service definitely leave something to be desired.

Hope is a delightful, knowledgeable and very helpful lady. She guided me in selections that fit my needs and desires which gave me confidence that she heard what I wanted. As a glasses shoper at 73 yr of age...I would say Hope made the process enjoyable...yes I will go back!

When my glasses were ready I sent my 18 yr old son to pick up his glasses because he needed them for school. They offered to help him, but then were very rude to him and told him he was just have to wait because he didn't have a parent. He's 18, and glasses were ready for pick up. When I asked them about the situation they of course denied it. They are very unprofessional and do not treat customers with respect. They lost a customer.

I was happy to get a good price on a new pair of glasses on line and not having to wait on my insurance

The eye doctor rents a space from Eyemart Express for his independently owned and operated practice. Eyemart Express prompt on line to "schedule an appointment", never goes to Dr. Shah's office. Everyone knows this, but no one is willing to fix the problem. If you schedule online, you will never get a confirmation email, and you will never get the appointment time you booked. Makes zero sense.

Great experience!! I was greeted immediately and soon after Tammy G met with me and helped me select my frames. It can be overwhelming with the numerous frames to choose from! Tammy was friendly, funny professional and seem to know exactly what I wanted. The frames with lenses were ready within 45 minutes. Amazing and I was pleased with the cost also. If you buy more than one pair there are great discounts that Tammy made sure I received!!

After Costco and Walmart both botched my prescription eyeglass order, I searched online for someone reliable. -- I am due new glasses in a few months and Eyemart Express is getting my business again since they were fast, accurate, and actually cheaper.