Eyemart ExpressReviews of eyemartexpress.com

The in store tech was not helpful. First time there was having to place order online and she wasn’t helpful at all! I accidentally ordered the wrong color Frame. I called back the next morning to get that changed and I was told one thing that I needed to call customer service and they can make the change and I call customer service and I was sold no I couldn’t that was it so I canceled my order. The woman on the phone was rude as well and that one that helpful so one person tells you one thing and another person tells you another and nobody wants to help you. This is my first and last time I will be there to buy glasses. Your people need to do better.

Both pairs of glasses I ordered has the wrong prescription as I can’t see out of mine and my son can’t see out of his. We did check to make Sure the prescriptions didn’t get crossed which they didn’t but I just wasted money 😢

Lenses are not right...the area for close up is so far down the lenses it's not unusable

Very slow and poor customer relations I would not be able to recommend this store

I went to my local Eyemart Express and the lady was great!! the problem was the glasses i wanted to buy was about $ 300.00 more than they were online. Eyemart should honor online prices in thier stores.

The glasses are loose. The right side arm is crooked.

I didn’t get an option to pick my glasses up from the local store. I saw them in stock there but instead they are being fulfilled across the country and weren’t even shipped for 48 hours. If your stores could honor your online sales, I could’ve had my glasses in 24 hours. Now I have to wait most likely a week to receive them.

This pair there is still some double vision, but not as bad as the first pair. For the first pair, I used your online tool to determine the pupil distance at 6.15. The guy at LensCrafters said the first pair of glasses had a 6.3 pupil distance. He also said my pupil distance is actually 6.0, which I entered for the second pair. I plan on taking the second pair back to have him check again, and suspect they are a little off to account for the still some double vision. The right lens is fairly flat and the left lens is curved, so he tells me getting the right pupil distance is important. I likely won't be able to get them to him until this weekend, so I likely won't be able to get back until then. I could have missed the online tool to get my pupil distance, so that's on me. If you got them too wide after I told you he said it was 6.0, then that's on you.