EyeglassesdepotReviews of eyeglassesdepot.com

I sent my broken Maui Jims (broken earpiece) to them after being promised that both earpieces would match. The on-line quote was in the vicinity of $49 but the actual fee came back as double. I went ahead, trusting that my glasses which were like new when broken would be repaired for less than 1/2 of a new pair. The two earpieces do not come close to matching, and yesterday's email (part of a long back and forth with this business about why I'm unhappy with their repair) pretended to not understand....after I had sent photos to illustrate the two earpieces are different color, different transparency and different widths. At one point, I was offered a different earpiece but it was for the wrong side. I have repeatedly asked what they can do or asked for a refund but at this point I just feel like it's become a game to what passes for customer service. Save your aggravation, stay away from this business. P.S. after posting everything BEFORE this P.S., I got an email that "the owner" wanted to talk to me. Problem is he called twice: first time in the evening of 12/23/21 from a "private caller" ID'ed phone so I didn't answer. The next day -- Christmas Eve -- I asked for a time certain when eyeglassesdepot would call again so I would be home and could answer. No answer to my request but I got a second call Christmas night (12.25) just before 10PM. When I asked again to know when I would be called so I would be home, awake, and able to answer I was told repeatedly to "go away", the final time with offensive language. A week ago today (1.3.22) I spoke to Annie in Customer Service, and asked her to help me get a call back scheduled. I'm understanding eyeglassesdepot's reply to this review as their final answer. They got me for $100+ for a pair of mis-matched temple pieces which they first tried to tell me were a match despite having different nomenclature on each. Save your money....you'd be better off buying the same frame new and use the broken pair for spare parts needed in the future. My "experience" is a 1 for the repair; a ZERO for customer service and care, and two months of aggravation.

WORST. COMPANY. EVER. I accidentally filled out a repair form on eyeglasses depot after unwittingly googling "Maui Jim glasses repair" and thought that Maui Jim maybe was contracting out to another company for their minor repairs (which Maui Jim does for free!) Eyeglasses Depot started immediately harassing me several times a day with phone calls, emails, and texts... That was a red flag and should have been my 1st clue) and when I finally realized my mistake, I requested my glasses be sent back to me. Multiple weeks and emails later, not only was I originally quoted a more than $200 repair price (which was more than the brand new glasses and frames cost!) But once I requested they be sent back to me unrepaired so I can send them to Maui Jim to get them repaired FOR FREE, they reached out saying they would do a special deal to repair them for $69 Seriously?!? What kind of company does this? Obviously the first repair quote was incredibly overpriced, and then they tried to reel me in by lowering the price by 75%. SUPER shady. It took me weeks and 5 emails of me requesting my glasses back unrepaired, to the point where the only thing that made them send them back was threatening to report them to the Better Business Bureau. One month to the day of me starting this whole debacle I received them back (yesterday), and today I filled out the correct repair form with Maui Jim for the temple piece to be repaired for free! Also, I think they have a lot of fake positive reviews otherwise they would have an even lower overall rating. Who gushes that much about their glasses repair? At the most they would say "Good company. They did what they were supposed to do and my glasses were repaired", but who would gush about it like that, especially when you are paying them for that service? I think a lot of their positive reviews are fake, and also note how they attack customers who post bad reviews. I put a lot of stock in paying attention to how companies respond to negative feedback and these guys failed that test, as well as their aggressive, shady, and horrible business practices. I hope they go out of business! On the flip side, I WILL gush about Maui Jim for their awesome repair policy and awesome customer service! This will be the 2nd time in less than a year that I have sent them in for a free temple piece repair (I've been wearing them while laying in bed at night to watch TV, but I will not be doing that anymore!). Those guys are on their game and do the repairs for free in a timely mounter. Now THERE is a company worth gushing about.

I was led to believe that I was getting repairs from Costa direct. I was priced for getting 580G lenses replaced in my Reeftons. The initial price that I was given was beyond ridiculous! I requested my glasses back or a reduced price. I found out my glasses had been thrown away! I had no choice but to take the reduced price. Not only was I replaced with PLASTIC lenses (at a price I could have bought a BRAND NEW pair of Costas!!!), the frames sent back WERE NOT MINE (and have a nick on the nose! There was NO DAMAGE to the glasses that i sent in other than the arms needing repaired and a broken lens) and had damage! I am going to the BBB to report this business owner threatening to not help me if I didn’t expose his business. He takes your glasses and uses cheap replacement lenses that offer NO PROTECTION TO THE SUN compared to what you initially get. They are worthless lenses. Not only that, you don’t get YOUR glasses back that you sent in! This is a SCAM that poses as official repair teams for brands like Costa, Maui Jim, etc. this is a business that takes advantage of people! I am beyond PISSED. ***Important Edit: Alex the owner has been pressuring me heavily to redact this review. I told him that i would be happy to do so once he resolved the issue as this is exactly what happened. He went so far as to threaten to not help me if I didn’t remove this post. He told me “I will respond to your review in a way that will make you look bad and not me.” It’s incumbent upon him to fix the issue yet he wants to pass the blame. It’s 4:55 PM EST on November 14th. He told me he would have Reeftons for me on the 11th yet didn’t. He doesn’t care about me or my issue. He cares that you all will see this and avoid! I warn all of you, stay away from this business! He admitted to me that they replace many Costas with non Costa lenses. This company makes money hand over fist taking advantage of people and Alex knows it. That’s the reason he’s pressuring me to remove this post! Avoid at all costs! I will be going to the BBB.

thieves and liars. be very careful of them. look for reviews.

I sent in my glasses along with the broken parts for a quote and decided not to get them fix because it was going to cost just as much to fix them as it would be to buy a new pair. I paid their $13 return fee and ended up getting them back without all the pieces that i send them. I contacted them and asked where my other pieces was and their response was “ they throw it” “like when car brakes you change they throw old away” “you no need broke one”. So i told them this is why they have many bad reviews and they text back with “you sent with broke frames we returned with broke frames, no harm no foul”. So now it won’t let me send them any more messages so i guess they block people with issues. VERY BAD CUSTOMER SERVICE!!! DO NOT SHIP YOUR GLASSES TO THESE PEOPLE!! SCAM SCAM SCAM!! I have all text and emails to back up my review

This is a wrong rating percentage. They file their own good reviews to offset the bad ones. They are a scam. If you fill out their online form - which does not constitute a contract - they try to harass you into sending in your glasses even if you decide not to do business with them after investigating them. If you don't send your glasses in, they will harass you to pay a fee for the mailing label that costs them nothing and a "cancellation" fee. Check out their ratty storefront on Google Maps. Google "Has online's biggest bully returned?" for the May 2, 2021 New York Times article about the convicted criminal who runs this business.

This place is a scam. A two year old could have done a better job repairing my glasses. Now my glasses are beyond repair and they want to charge me more money to fix them. I wish I would have come across this site before I used this company. I understand they are being investigated for false positive reviews. They still have my glasses and have not resolved this issue but still want to charge me $180.

I sent in my sunglasses for frame repair and got back a fair estimate. They told me they could fix the frame and would also clean and polish them and send a new eyeglass case for $130. They sent my glasses back to me with no repair made , no cleaning or polishing and no case. When I said I wanted my money back, they said that I could return them for repair, etc. they also said that they do not give money back on repair orders. I returned my glasses for the repair again and got them back again with no repair and one of the emblems turned upside down, they want me to send them back again! I won’t send them back. I am writing this review instead. Don’t use this business. They are a rip off and scammer.