EyeglassesdepotEyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.
Eyeglassesdepot (eyeglassesdepot.com) has 182 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Gary
They have never heard of customer service, apparently. My wife ordered a pair of glasses, which arrived with the wrong prescription. They refused to refund her money and repeated emails went unanswered. Don’t buy from this site, you might as well give your money away.
Peni
I have had a very negative experience with this company similar to many other complaints/reviews I have read. After trying to deal (unsuccessfully) with the company I contacted the NYC Department of Consumer and Worker Protection and filed a complaint. The DCWP tried reaching out to eyeglasses depot with no success and because my complaint was the only one on this co with the department, I was told there wasn't anything they could do based on ONE complaint. So, I am asking that each and everyone who sees this and feel that they were scammed by this business will do the same. NYC DCWP contact information: DCWP Consumer Services, 42 Broadway, 9th Floor, New York, NY 10004 212-487-4110
Clint P.
I sent my Maui Jim sunglasses to this place for repair after finding them on web when searching for *Maui Jim sunglasses repair". The quote they gave was more than the double cost of any repair I had Maui Jim do before. It made more sense to buy a new pair over paying thier price. When I told them that I wanted them returned and didn't want to do the repair, they told me that I had to pay for their $9.99 cancelation fee or they would send me to a collection agency. I called Maui Jim directly and asked why they had a service place that treated customers this way. Maui Jim told me this place was a scam. Maui had been trying to get websites like this from showing up on web searches and advised me to not pay anything. If you search the address on google maps you will find a shack in New York. I requested they return my glasses, but they want my bank account first. Do not use this place. To this day, they still have my sun glasses or have already sold them on ebay.
none
BEWARE! When I searched for Costa Warranty Repair, they came up. Sent them repair request online. They agreed to repair. I sent the glasses after receiving confirming email that they can repair them. THEY DO NOT HANDLE WARRANTY REPAIRS! And, Extremely Rude to deal with!
Robert C.
This is my second posting. A few days ago, this business sent me a harassing email requesting that I return material that were never used in the repair job, then calling me a thief. I requested that they stop contacting me, they immediately sent another harassing email. I can't stress this enough, STAY AWAY!!!!!
Response from EyeglassesdepotFeb 3, 2022
In response to the customer's inquiry. We replaced the temples in his eyewear with authentic OAKLEY OEM parts. The customer has the option to send back the work if there is something that was missed. The customer never contacted us to inform us about anything related to this repair other than his question about the case. Repair Services - All repairs are guaranteed for 60 days from date of delivery. We will provide a 60 day warranty on the repaired portion of your eyewear. The warranty will protect you against any breakage happening at the same spot that we repaired. The customer has not sent back the item. THe customer is more interested in writing bad reviews then resolving this problem.
Jean Philippe M.
Do not send your glasses to this company!!! Worst experienced ever!! My glasses just got back and already the branch that they supposedly fixed broke off!! That's after I talked to the boss and he had me remove the negative rating I had put in because it was taking so long and I kept getting billed wrongly!! I thought he would take care of me! His excuse is that they ordered parts for my glasses but they didn't! They charged me $114.00 to glue my branch and it already fell off!!!This business is a rip off!! 1 month later and I still dont have my glasses fixed!!!
Response from EyeglassesdepotFeb 2, 2022
Good news. You are covered under Our 60 Day Warranty on Repairs 60-day-warranty on all repair services Repair Services - All repairs are guaranteed for 60 days from date of delivery. We will provide a 60 day warranty on the repaired portion of your eyewear. The warranty will protect you against any breakage happening at the same spot that we repaired. We are very sorry for this issue and every repair is different unfortunately sometimes the repair does not hold properly for many different factors. Once you send it back if we determine that the welding point that cannot be attached properly we will replace the part at our expense.
RM
Beware: This company is a menace. Read the 5-star reviews and you will see they are faked, read the 1-star reviews and you will see they are authentic. Notice that nearly all of the one-star critical reviews have been "verified" by TrustPilot. They are verified because EyeGlassesDepot tried to have them removed and the reviewers fought back, providing information about their orders to prove we are customers, despite the fact that EyeGlassesDepot knew all along that we are customers. Just one more indication of the pathological nature of the man leading this "company" -- he abuses TrustPilot's merchant rights to wage war against the people he screws over. A cherry on top of the fraudulent and abusive sundae he is dishing up. I suspect that customers of EyeGlassesDepot.com would find interesting a New York Times article entitled, "Has Online Retail’s Biggest Bully Returned? Outraged customers of Eyeglassesdepot sound like the victims of a man who’s already spent years in prison for terrorizing consumers", published on May 2, 2021. Look also for the following NYT articles, "A Pitch for Eyeglasses That Sounds Eerily Familiar"; "Online Seller Who Bullied Customers Pleads Guilty"; "Eyeglass Vendor, Imprisoned for Terrorizing Consumers, Is Accused of Fraud". Very interesting reading, describing the long history of a key person that the NYT suspects is behind EyeGlassesDepot. Update as of 1:24pm. Someone from EyeGlassesDepot has now sent me 25 texts in the last 34 minutes. They range from anger to threats to attempts to bargain to attempts to explain their position. They believe that they will have this post removed because it violates TrustPilot's terms of service. I suspect not -- it is a New York Times article that references EyeGlassesDepot.com. Update, since my last post, EyeGlassesDepot owner has been threatening and harassing me, and also trying to get my post removed for having used private information. The only private information in my post was the name of a person in a NYT article that they believe is the person behind EyeGlassesDepot who was also imprisoned twice for fraud and violent threats. Ironically, the EyeGlassesDepot owner is simultaneously complaining that the NYT mentions the felon's name and that it's not him. Things that make you go hmmm. Nice of him to worry so much about someone else's "private" information that is in the New York Times. Meanwhile, in his response, the EyeGlassesDepot owner posted our private text correspondence (which, by the way, makes him look really bad), including my cell phone number. A classic case of projection ... falsely accusing someone else of doing what you are doing yourself. This guy is a bona fide piece of work. Update: Making progress with the authorities.
Jeff B.
This is probably the most bizarre behavior I have ever seen buying from someone. I recently sent my sunglasses to be repaired scratches removed their site states that they can do this so I sent them.it takesthem over two weeks to respond the box I had sent with a signature. They tell me that for $240 they will put new lenses in I told them that the glasses were not worth it to send them back they tried to haggle with me numerous times to get me to purchase this I told them that is not what I wanted to send my glasses back. This went on and on somebody from the company kept texting me almost in a threatening way. After all of that they wanted to charge me $15.95 to send me my glasses back I told them I refused. Every day they keep sending me text and emails that I owe them this $15.95. I would not even think about giving them a credit card or Venmo or any form of payment because of the dishonesty. I feel like they did not even see if they were repairable they were just saying to sell me something then when I didn’t agree all of the conversation began. Lesson learned do not do business with this company. He did tell me that if I wrote a positive review that they would send my glasses back at no charge. What a strange way of twisting the situation. They can keep my glasses at this point I really don’t care I am just glad I am able to review this unscrupulous business To help others. I just want to add to my post and clarify and correct eyeglass depot on the response He noted they were very expensive lenses the entire set of lenses with frame cost me $300.00 2 years ago because they are progressive lenses.. They also state that there were 2 frames ? I sent in one frame with two lenses. Of the two lenses one had a scratch on it the other had no scratches this is why I sent it to eyeglass Depot and no they were not destroyed of scratches I would know better than to send a pair of glasses like that. The grave mistake I did make was not reading reviews it appears there are many many reviews with the same situation that I occurred with us unscrupulous business. Again they have twisted all of the facts around in their favor. Thank you again for allowing me to post the facts to the public
Response from EyeglassesdepotDec 17, 2021
The only thing bizarre here is the customers behavior. Customer sent in 2 very expensive RX sunglasses frames with 8 base curve lenses that were scratched to the point of no return. He wanted a "scratch removal". Sorry we are not magicians. We informed him that we must do a lens replacement. The customer refused and we sent him a return to customer invoice as per our website policy. Our automated system reminded the customer every few days that we are still in possession of his merchandise and would like to have it returned to him. The customer refused to pay for the return and decided to instead write this review. None of this makes any sense. http://www.eyeglassesdepot.com/frequently-asked-questions1.asp Q. How does the repair process work? A. The repair process is simple. You will send us your damaged eyewear for a repair price quote. If the price that we quote you is acceptable, we will send you an invoice , once paid we will do the work and send your frame back. If you deny the quote, we will return your item back and all you have to do is pay for shipping. To start the process you will be required to fill out an online form that will require you to enter your address and information about what is damaged. You will be given an order number to use with any coorespondance with us in regards to your item , and most importantly the order number must be sent along with your eyewear to eliminate confusion.
