Danielle L.
Do not send these people your glasses
Do not send these people your glasses. They were unable to fix the scratches in my lenses and will make you pay for work they didn’t do and charge you outrageous shipping fees, threaten to throw your glasses out and hold your glasses hostage if you don’t pay up.
Response from EyeglassesdepotDec 23, 2024
Thank you for sharing your feedback. We're sorry to hear that your experience was not up to expectations. We understand the frustration when it comes to damaged glasses, especially when they hold sentimental value. In this particular case, the Chanel SHIELD glasses you sent in are indeed very old and, unfortunately, the specific type of scratch you mentioned cannot be repaired or replaced due to the discontinued nature of the frames. Our team made multiple attempts to contact you to discuss your options, including offering to return the glasses with a standard return shipping fee. It’s always our goal to be transparent and helpful, but it appears communication may have been an issue in this instance. The $12 charge for insured return shipping is a standard fee, and we regret if this felt excessive or unreasonable. We appreciate your feedback and will use it to improve our customer service processes. If you’d like to further discuss the matter, please don’t hesitate to reach out to us directly.