EyeglassesdepotReviews of eyeglassesdepot.com

Eyeglasses depot are extremely untrustworthy, and when there’s a problem, nobody will contact you back. The only time they seem to respond quickly is when they want a payment. I sent them a $500 pair of glasses that were only about a month old to be repaired. They emailed me confirming they received them and said they would send me a repair quote. After they sent the quote, I checked my paperwork from where I originally purchased the glasses and realized they were still under warranty. I informed Eyeglasses Depot about the warranty, and they told me I would only need to pay shipping to have the glasses returned to me. Fine, no problem. On April 30th, they sent me an invoice for shipping. I paid it immediately, and they confirmed they received the payment. They also stated they would send me a tracking number once the package shipped. Five days later, I still had not received a tracking number, so I contacted them. They finally sent one, but when I checked it, the USPS status only showed “pending.” I waited another three days and contacted them again. They claimed it sometimes takes a few days for tracking to update and assured me they had already dropped the package off. I decided to call USPS myself, and they told me they could see a shipping label had been created, but USPS never actually received the package. I contacted Eyeglasses Depot again and explained what USPS told me. Their response was basically, “It’s out of our control, we shipped it.” That response was unbelievably unprofessional. A reputable company would at least try to investigate what happened or help locate a customer’s property. Instead, they acted like it was no longer their problem and told me to take it up with USPS — even though USPS confirmed they never received the package in the first place. Since May 7th, I have emailed, called, and texted every number listed on their website and have not received a single response from anyone. At this point, it seems obvious they lost my glasses and do not want to take responsibility for it. They have made absolutely no effort to help, replace the glasses, or make the situation right. This has been the worst customer service experience I have ever had. I strongly recommend avoiding Eyeglasses Depot and taking your business somewhere else. They clearly do not care about their customers or their property.

Awful! My glasses got shipped for repair. I can't get it back. The banks declined to do business with them---lots of complaints and overcharged. No one to talk to a live person. AI response. ..

Negozio inaffidabile! Mi hanno truffato Davano per disponibile un articolo per cui mi hanno fatto pagare supplemento con spedizione celere 35 euro, per poi dirmi che chissa fra quante settimane e se lo vedro' Non mi annullano l ordine e non mi rimborsano, sono degli ignoranti maleducati che non sanno usare neanche il traduttore per capire cio che gli scrivi. State alla larga dall acquistare da loro ! Io ho attivato la banca per bloccargli il pagamento Offendono per mail, io sono riuscita a riavere i soldi indietro con la banca che ha bloccato tutto in tempo, hanno violato la mia privacy dando il mio contatto ad un altro loro cliente che poi mi ha scritto dicendomi che era stato truffato anche lui, piu altri contatti di altri clienti italiani mi hanno fornito con i dirizzi di casa e numeri di telefono. Sono stati cosi stupidi da chiedere ad un loro cliente (quello che mi ha contattata) di dirmi di stare tranquilla per l ordine dopo che lui era da un mese in controversia perche non aveva mai ricevuto niente ed ha avuto richieste addebiti nella sua carta casualmente dall america. Io ho usato una usa e getta mi sono tutelata almeno in quello. Veramente e'una truffa non cascateci, casualmente hanno smesso di scrivermi di punto in bianco dopo che mi arrivava una loro mail ogni 5 min appena la banca mi ha ridato i soldi.

Do not purchase and research their complaints. Status F for BBB and not accredited. Terribly rude customer service. Contacted me at 10 pm on a Saturday night and then wanted to complain when I messaged at 7:30 am on a monday. Sam is full of excuses...stay away from this company. Also had same experience as another customer has posted ....I had not used my credit card in a long time.I used for eyeglass purchase and then after requesting refund my card was charged for a $500 e- gift card to marshalls and a $50 e-card to tjmaxx. Neither of them went through but seems quite convenient that it was within days and from same area. Update: continued harassment and demands from this company to remove my honest review and experience dealing with them. While I cannot say for sure it was the company or their employees that compromised my card info as stated before that is was only quite convenient. I still encourage you to not deal with the company due to their business tactics. I have reported the fraud to the federal trade commission for investigation. This company also takes orders under useyewear.com so stay clear of there as well.

Against my better judgement I sent my Maui Jim sunglasses to Eyeglass Depot for repair, they were missing the tiny screw that attaches the arm to the frame. I was quoted a $60 charge for the repair, which was outrageous, so I simply asked for them to return my glasses without repairing them. At that point I received a response indicating they wanted to negotiate a repair price, which felt “shady” in my mind (1st red flag), and simply asked them to return the glasses without repairing them and I agreed to pay the $13 return shipping fee. I was sent an invoice via email to pay the shipping fee and entered my credit card information (big mistake.) Three days later I still had not received a tracking number, so I reached out to Eyeglass Depot to inquire and I got a rather rude response from Sam that I should be patient since he did not go to the post office every day to ship glasses, (2nd red flag.) It was then I started reading reviews posted from people not getting their glasses back, or getting a cheap knock off pair returned to them instead of the original pair and I got nervous. I sent another message pleading with Sam to simply return my glasses, and he offered to fix them for $20, if I would write a positive review for Trust Pilot and Google. I indicated I did not feel comfortable writing a dishonest review, but had them repair the glasses in the hopes I would at least get them back. So I agreed to have them repaired but indicated I would not pay for the repair until I received the glasses back, and that’s when Sam mentioned that he would need an email authorization from me before charging my credit card a 2nd time (3rd red flag.) All said and done, I was relieved to get my sunglasses back, repaired, but dirty, and asked Sam to send me an invoice so I could enter my credit card number again. NO INVOICE came, but a $20 charge appeared on my card, so he obviously had logged and stored my credit card information from the return shipping charge. (4th BIG red flag!) And then two days later my credit card was fraudulently used for an $800+ online charge at Sam's Club, and for several other expensive gift cards. Fortunately I had alerted my credit card company to watch for fraudulent activity after Eyeglass Depot charged my credit card the 2nd time, so the fraudulent charges did not go thru. Four hours after the fraudulent charges were attempted on my card, I received an email from Sam at Eyeglass Depot indicating that he was happy to help me with my recent order, and included a link for me to give him a $$$ tip if I wanted. Need I say more?

They are liars they want me to pay them for my lost glasses they offering old gucci glasses with no lenses they are crooked with no remorse according to law they are responsible to replace my sunglasses at no cost they want to damage me more by paying me them another 250$ for my own lost glasses never trust this scammee

RUN AWAY! Absolutely terrible products and service. Not only were the glasses dirty used junk, the lenses were impossible to see out of.. I was harassed, bullied, degraded, told to go to therapy... instead I'm reporting all of this to the FBI cybercrimes unit, which this company is very familiar with.. Do a credit dispute asap, then get a new card and make sure you report them to your bank to prevent more fraud. He recharged my acount out of anger for my dispute. Called, texted and emailed me after I begged him to stop over and over.

BUYER BEWARE!! This guy is a joke. You order one thing and get another. He will make his incompetence your fault. I ordered from them because they were one of the only places that showed the specific style, color, and size I was looking for. He proceeded to send “what he could find”. He’s a 3rd party and has no control over the inventory. This is what he told “I’m a third party I only get what I can.” So instead of confirming sizes, he just sends whatever he can get because according to him “size doesn’t matter”. Apparently this guy doesn’t wear glasses. What a joke! Update: a Google search for reviews shows this: “EyeglassesDepot.com has faced serious allegations of fraud, with its operator pleading guilty to wire fraud in 2023 for a scheme involving multiple eyewear websites, including EyeglassesDepot.com, which is also not a BBB-accredited business and has a history of customer complaints about receiving used or incorrect products and receiving rude responses when trying to resolve issues. While some reviews on platforms like Trustpilot and Yelp describe positive experiences, these are largely outweighed by the serious legal and customer issues associated with the business.” Buy at your own risk. 9/7/25 Response to Sellers reply. I was never offered the option for a return label or refund. This entire conversation took place via text. I am refraining from engage with this company further and will obtain a restraining order if they do not stop blowing up my phone. I have blocked all known numbers and now receive “No Caller ID” calls.