Eyeglasses.comReviews of eyeglasses.com

Great experience. Website was easy to navigate; selection was really good & ordering was very easy. Order was shipped in a timely manner.

Ordered on September 9, no glasses as of October 26. No reply to emails or chats. They seem to be a front for stealing people's money and not actually a maker of glasses. At this point I just need some glasses so I'm probably going to buy elsewhere and chalk this up to being ripped off - also will be leaving a review of the websites that recommend these clowns as a "top seller" Total BS! Update - they finally did ship the glasses. However their reply is a lie. They didn’t try to contact me past the initial discussion of the order and prescription. And as far as the glasses themselves - the lenses have the correct strength, but they’re ground so bizarrely that they completely distort my vision. I don’t know what was wrong with them but I ended up taking the frames to a local optometrist to get new lenses. Basically the whole experience with these people was bad, bad, bad!!!! I will never ever buy from them again and if you decide to take a chance and it turns out badly for you, you can’t say you weren’t warned. This all happened in fall of 2020 and here we are a year later and eyeglasses.com is just now replying to this review. I think that tells you all you need to know.

Service, price, quality. All 5 stars to me. Very happy with choosing eyeglasses.com.

Very easier to work with. Glasses look great. Exactly what I ordered

They sent me the wrong glasses, all my calls and emails went unanswered, when I finally was able to speak to a customer service representative she was very rude and not very helpful, and I was told that I had to pay the shipping cost to return the glasses even though they sent me the wrong ones. I will not be ordering from them again.

Thank you the glasses have arrived via DHL. Regrettably after I ordered and paid I received NO emailed receipt from you leading me to believe that something may have gone wrong. I did receive notification from PayPal that my money had been paid.

My last order included two pairs of glasses. It was split for shipment, with one pair shipped via UPS and the other via USPS. The first arrived in good order as expected. The second made it to my city, but was then shipped back to MA where it resides in a USPS distribution center, with no indication if it will ever get back here, or if so, when. Eyeglasses is not responsible for bad USPS service, but why would they ever use them for shipments? Why use two methods? Why split the order?

I tried to cancel my order because it was taking So Long to ship. I emailed and phoned and heard Nothing back. I had paid extra for next day shipping which was useless since it took so long to ship. I at least deserve credit for that. I did finally get the glasses which I had tried to cancel. It’s as if no one is reading emails or listening to the phone. I will never do business with them again.