Eyeglasses.comReviews of eyeglasses.com

Nothing unexpected, I shipped my glasses to them and they arrived back in the expected time frame. I did call them to verify they had received my glasses and they answered promptly.

Avoid buying glasses from this company unless you want to wait months and make many many phone calls before they arrive. I ordered my glasses in October 2025. I finally received right around New Years 2026. I had to make many phone calls and send emails in order to get them. Every time I called I was told they would ship the next day and that I would receive a tracking number. That never happened. My final call before attempting to cancel was the day after Christmas. That day I spoke the to the rudest customer service MANAGER I have ever encountered. I was never rude any time I called even though I really needed the glasses. I was kind and patient. This manager was rude and acted like I should just trust them that I'd get the glasses and that she gets treated rudely as a customer service rep. She said to me that she speaks english and she is still treated rudely. WHAT IN THE WORLD???? I will NEVER use this company again. Avoid if you want your glasses any time soon, want straight forward answers, and nice customer service managers when you have been patiently making calls and waiting. They never even reached out after my final request to cancel and report the manager. Terrible company. PS that manager told me it takes weeks to get the frames I ordered and that is why it took so long. I went to another online company and ordered the same frames. I did that a week ago and they are out for delivery right now. So lie after lie after lie from them.

Sent a pair of oakley evade frames to have new lenses put on Dec.4 after a month of waiting I called to find out that the nose piece of the frame had broken. At first I was offered a new frame of choosing at 50% off, when I inquired about that, that deal was off the table and they would “frankenstien” my oakleys. Nothing else needed to be said, I asked for a refund, lets see how long that takes. $928 in lenses, $149 in frame a d 1-month lost in time. Please shop somewhere else

The ease of ordering glasses with agent who helped with glasses that were on back order.

Wow, I am surprised to see so many bad reviews for Eyeglasses.com! They have fantastic frames at fair prices! Because I like to purchase custom colored prescription lens, I usually just buy a frame from them each year. My local eye doctor then makes the lens. I do own one round pair of Dolomiti frames that I purchased high index lens with Crizal coating that I purchased through them. My clear Dolomiti glasses are 3 years old, and are still in perfect condition. The lens were replaced about 1.5 years ago, due to a scratch that I accidentally put on them. Fortunately, the warranty through paid for the new lenses. All I had to pay was shipping and handling, which I felt was fair.

Twice they have told me the order would ship in a couple of days. Now, 24 days after they accepted my order, I received an email telling me the lenses are made but the frames haven’t arrived. I tried to call them today to see what’s up, only to be told the call can’t go through. The 2.4 rating they have at the time of this review is more than they deserve.

Everything went smoothly and had a decent tracking system for the process.

CUSTOMERS STAY FAR AWAY!!! Fraudulent acts and practices involving three interrelated companies Optics Fast, EyeWear Orders.com and Eyeglasses Depot. Cancellation process, billing practices, misleading.