Eyeglasses.comReviews of eyeglasses.com

NO COMMUNICATION! DON'T ORDER FROM THEM! I have ordered from this place two times before (2022 and 2024) for replacement lenses (where I send my frames in with the new prescription and they replace them). I need new lenses again and I wanted to talk to someone regarding some questions I have about certain add on options. For WEEKS now, no matter what I do, no matter how many times I call or email them, NO ONE ANSWERS (you have to leave a message) OR CALLS YOU BACK. The same with email, you get a email saying they received your inquiry and no one EVER emails you back. Chat is useless to, no one ever answers that either. I don't know what happened since january 2024 but I wouldn't order from them. There is no way in heck I'd send them my glasses now when they wont make any attempts at answering simple questions.

Stay away! They are incapable of making glasses!

Ordering great. Shipping says for frames a couple days, mine arrived after 3 weeks I guess designer frames come from a different warehouse. Beautiful packaging and I did check authenticity it passed. But I never do lenses online, always go local so they can see measurements etc… but this is my 3rd or so time using them and all my orders are great it’s just transportation but after it leaves them it’s on the delivery side. Will use again but not for lenses

One positive, the prescription was correct, and I can see very well with the new glasses. Now let's get to ALL the negatives: 1. It took FOREVER to get my glasses, which I ordered exactly a month ago. 2. The only way to find out anything is to call the store in CT. 3. They never communicated that the frames I picked out were not suitable until I called! 4. Specifically stated I wanted RED, not maroon, glasses, which are indeed maroon! Ugh! 5. The fit is poor; hopefully, a local optical store can make them fit correctly. 6. You get what you pay for. If the local eyeglass shops weren't so greedy, we wouldn't need to purchase an important item online. Glasses should never be bought online when there are too many important factors that need attention.

Rip off...no glasses came. Many emails, a month of nothing. DO NOT BUY FROM EYEGLASSES.COM YOU WILL BE DOING A CHARGEBACK....SO FRUSTRATING

I am completely dissatisfied with my recent experience ordering frames from Eyeglasses.com, placed over a month ago even when paying extra for UPS 2nd Day Air shipping. Throughout this process, I have encountered unprofessional service and conflicting information. After waiting several weeks, I was informed that the items had shipped; however, no tracking number was provided. Upon calling to follow up, I was told that the frames were never in stock and that a refund had been issued. I received no prior notification of this cancellation via phone or email. I believe this company is falsely advertising its product and selling counterfeit items. Buyers be aware.

I canceled my order and never received a refund despite my multiple attempts to contact the company. Do yourself a favor and buy from elsewhere.

I found a coupon code to use on my purchase. This code wasn't expired and didn't have any specific restrictions. I would have saved over $40, but when I checked out, the final balance did not reflect the discount. I emailed someone named Stefanie Rodriguez in "customer service" who replied by asking me to forward the coupon code to her. I heard nothing back. I finally reached a real human at the "customer service" number named Diana who seemed sympathetic to my problem, said she knew who I emailed and would credit the difference to my account immediately. Talk is cheap and so was this response as the credit never appeared on my statement. I received the frame ordered but will NEVER again order from Eyeglasses.com nor should you. Tell your friends.