Eyeglasses.comReviews of eyeglasses.com

Great quality & service

I contacted Eyeglasses.com this 8th Day of February regarding replacement polarized (G-15) lenses as speaking with Stephanie. Stephanie clearly stated that the price would be $79.00 for G-15. As I made a decision, I called her back for payment options. At that time I was speaking with another female who said the lenses were $179.00 (Polarized G-15). I said Stephanie stated they were $79.00. I later spoke with Stephanie regarding the aforesaid issue and she said she made a mistake. This type of irresponsible management hopes to snare the unsuspecting. We would advise everyone not to conduct any business at Eyeglasses.com. In fact, any Optometrist or any local Eye Wear business can supply the lenses at a more reasonable cost. *All information can be fully corroborated. * I can clearly corroborate verbatim via the audio conversation (Logged) that no errors or misunderstandings were made on my part. The audio is available to anyone wishing to hear it!

I took my prescription to a local eyewear chain to find the frames I wanted and to get a price on the lenses. My champagne tastes picked out designer frames and when put with the rest of the prescription came to over $600.00. I found the same frames on Eyeglasses.com. and got the frames and my prescription lenses for $200.00 less than what I would have spent with the other business It was so easy to enter the information and email communication was very professional to clarify information. Since my prescription required some extra attention it took about a week longer to arrive but it was worth the wait. This was my first time to order so I was a little skeptical but I am so happy with my new eyeglasses, my vision is perfectily clear now and would definitely do business again with them.

I ordered the frames, asked about delivery, and was told "about six or seven days." The frames arrived in Twenty days, well packaged, and as advertised. Please review your shipping procedures and do what you say.

Responsive to customer needs!!

Awesome prices, good place to buy frames.

I was a world away in Australia and in need of replacement frames. After a long search I came across eyeglasses.com and the frame I was in need of. They were great to deal with, even though their operation had been affected by the storms.

Ordered glasses w/progressive lenses. Came in about 10 days, which was fantastic. But the frames were too small. So I followed the instructions of a customer service person I emailed with, sent them back with instructions about re-ordering with different frames. They reached the return address a week ago. Since then I have emailed and called, asking for someone to let me know where the progress of my replacement order is. To date, I've not received a response. So I was quite pleased with the original order (except that they didn't fit), but since then, I can't get a response of any kind from them. Suggestions? Update: finally got through to them last week. I was told that the glasses would ship yesterday or today. So far, no confirmation, and will be two weeks tomorrow that they received my first order back.