Eyeglasses.comReviews of eyeglasses.com

The eyeglass frame I purchased from eyeglasses.com is a quality product. They are substantially made while still being thin and light. The price is also very reasonable. Thanks!!!

Very courteous and quick delivery

item was out of stock when ordered - item was delivered fast when it became available and product was new and in excellent condition

My frames are just what I wanted and lenses are perfect - only problems I had were that the original frames I picked were obsolete - I was sent an email to pick a different style which I did - two days later I was still getting emails to pick a different frame - then had to finally call which was another problem getting to speak to a person. Got a very helpful woman on the phone and she fixed everything. A few days later got my glasses and I'm happy with them. plus the price was excellent!

Good quality, fast delivery, safe supplier. The prices can be inproved :)

Excellent product and service. Only complaint is hard to get replies from questions. Chats disappear after a couple minutes (are not saved, so if you step away from your computer while waiting for the chat person to appear or reply, you may return to a completely gone chat history.) and emailed questions not answered.

This was an extraordinary experience as I expected a turn round inside about a week having paid extra for faster shipping. The service has a slow turnaround and I called “customer service” to find out when 2 glass frames with new lenses would be sent back to me. The rep was rude and berated me. At one point, after I tried reasoning with her that their own email indicated the specs were in the lab (indicating they would be complete in 2-3 days and this was Day 4) she said, “you can go on social media and complain about us but we will issue a cease and desist”. I had not mentioned social media. I had not threatened anything but had suggested they were upfront about the time line on their website. I shared with the rep that one pair was for reading and one pair was for computer work and I was anxious to get them. She told me “anyone who doesn’t have a spare pair is dumb”! I have never experience such bad customer service. I asked to speak to her manager or the owner (she told me the company is very small) and she said, “he’s sitting right next to me and would say the same thing”. I received notification the glasses were on their way back to me but they would not receive an order from me again. Incredible. The glasses came in new cases and with cleaning cloths so that is why I give 2 stars and not a single star. I would never do business with them again - the attitude toward innocent customers is horrific.

Let me first say that I love the fast, accurate service and discounts on cutting-edge HD Progressive lenses. However, customer service is non-existent. You call and get voicemail, and no one ever calls back. You email, and no one ever responds. This is the third time in 21 years that I've gotten new lenses, and I've never had to send them back, but it makes me wonder if I did, would anyone assist me?