Eyeglasses.comReviews of eyeglasses.com

Had to call to order prescription lenses without frames. That call went well. I sent an email with my prescription details the day after I spoke with the sales person. That email was never answered. All subsequent calls from me were unanswered, either waiting on hold for 1+ hours 3 times or for the three voicemails I left. Per the message while waiting on hold, voicemails would be responded to before on-hold calls. None of my voicemails received a response. The only way I was able to communicate with an eyeglasses.com representative was via the chat option on their website. I followed up on the chat by resending my original email to them. It took a few days to receive an email follow-up after the chat, which I responded to immediately. It then took another week to receive a shipping notice email even though the person I chatted with said the lenses were ready to ship. Verifying the tracking number showed the lenses hadn't actually shipped yet. The lenses were finally shipped a week after I received the shipping notice email. The lenses are what I needed. However, the ability to actually communicate with anyone at eyeglasses.com is nearly impossible and their customer service is abysmal. One of the worst online/phone/email shopping experiences I've ever had. Eyeglasses.com was the only place I was able to find, that would sell me prescription lenses for Oakleys without buying the frames too. That being said, if I need replace prescription lenses for these Oakleys again, I'd rather forego the $190 cost savings from not buying Oakley frames again just to get easy-to-swap lenses. Instead, I'll simply buy a complete set of frames/lenses from anywhere else. The experience with eyeglasses.com was PAINFUL.

horrible experience, first they charge my cc then tell me the sunglasses are discontinued, i received the prescription sunglasses and cannot see out of them.

Sent the wrong size AFTER CONFIRMING MY ORDER OVER THE TELEPHONE.

They had the exact frame I was looking for and the price was excellent!

I have used eyeglasses.com for six or more years. I'v purchased prescription glasses, sunglasses, and new-replacement lenses and have never been disappointed. I recommend them often.

I am giving one star because of poor customer service. I got my glasses. They are not helping my sight. I left a message and also sent an email. There is no response. It is an expensive purchase. I paid only $20 for the frame on eBay, but paid $457 just for the replacement lenses. It took 2 weeks to get the glasses. I could have gone to Lenscrafters store locally and gotten the glasses in a couple of hours, and they would have fixed my problem right away. I am going to Lenscrafters store from now on. No more online glasses for me.

Customer service is awful. My order was canceled and after several calls and emails I still have not been given my refund.

Horrible customer support. I purchased eyeglasses and lenses with a coupon code that gave 20% off the lenses. The total discount was about $95 off. I went and checked on my order a few days later and eyeglasses.com had removed my coupon and is now charging me $95 more than when I checked-out and confirmed the purchase. I will be submitting a complaint with BBB online in the morning. Ridiculously poor customer support. Stay far away from this company. I am going back to smartbuyglasses.com. Followup: I left a msg. with customer service and then chatted with customer service online. They are checking on this for me. My credit card was charged the correct amount; so I am not going to be too upset, unless they hit my credit card for another $95 at time of shipping. I will update again after I get my order.