Eyeglasses.comReviews of eyeglasses.com

I have purchased eyewear on-line before but this was the first time with Eyeglasses.com. After placing the order, my purchase was not shipped until a week later and arriving then to me four days after that. A week and a half seems excessive especially since other companies sent me my purchases with a day or two. Upon receiving the glasses, I decided I didn't want them. I returned them exactly per their instructions (at my expense, other companies usually provide pre-paid return labels). After waiting two weeks after the date the post office delivered my return, I still did not have credit for my purchase. I sent Eyeglasses.com an email asking about the status of my return credit, but no reply. I finally telephoned almost three weeks after my return was received by them and they then gave me the credit. I won't deal with Eyeglasses.com again. Other companies are much more responsive to their customers.

Everything is good.

Great service. Glasses as expected. Thanks

It took a little longer than expected to receive my frames but they were worth it.

I am grateful for your service and making ordering frames online affordable, especially with no restocking fee for the first 3 pairs!

I had to call customer service twice, as the website was rather overwhelming with choices of lenses and a bit tricky to wade through. The first rep I got was abrupt and seemed like she couldn’t wait to get off the phone. The 2nd rep was excellent- patient and knowledgeable. I took his recommendation for lenses, which were a bit more than I’d hoped to pay. When I received my frames with lenses, I was very pleasantly surprised to be able to see with more clarity than any lenses I’ve ever had in my 67 years! (Ok, 57 years as I got glasses at 10.) They’re lightweight and I feel like I have super-vision! Yay!

They somehow crossed our email with another patient's. We were getting messages to him, including his choices in glasses and descriptions of his viewing on the website. I am apprehensive of their privacy practices, worried that my information might have been carelessly sent to someone else. After several attempts to get customer service regarding this issue, my response from them was, 'Oh, don't worry about it. Your information is safe. The glasses arrived within 2 weeks are are acceptable, if not great. I do not want to go through another transaction with this company, so will not return the glasses to request adjustments. We requested a soft case but were given a damaged hard case.Not a great experience, overall. The price was fair, but not exceptionally so. $99.00 for lined bifocals using our own frame.

Very helpful. Have