Eyeglasses.comReviews of eyeglasses.com

Super great experience from start to finish. Sent in my frames, came back very fast. The lenses are perfect, high quality, the craftsmanship is excellent.

Great customer service, and very satisfied with the product!!

Service is bad. I would rate lower if I could. I am over a month in getting my glasses I purchased on 4/1. The Cust service phone number is a joke. It is pathetic as no one ever answers. If you wait in the queue you are dropped on your turn as there is no mailbox. No follow up or explanation. Email almost as bad, depends if you think a week is a reasonable response time.

I sent three identical Kacie frames in to have new lenses put in. They came back and the lenses are fine. But on all three pair the earpieces were stretched waaay too wide. I have a small head and these glasses fit perfectly when I sent them in. That's why I wanted new lenses, not to buy new glasses. I don't know what fat head these were put on but they are now way too big, the hinges look like they are bent out and there is no way I am going to be able to adjust them to fit me properly like they were before I sent them in. Sorry, but I am never using eyeglasses.com for replacement lenses ever again. I would rather pay more and not have three pairs of eyeglasses damaged to the point of unwearability. They don't respond to complaints either.

I decided to try this online site for replacement of lenses in old glasses frames. I recently had a cataract operation, and I needed new prescription. I placed an order for two pair of replacement lenses. Process was very easy - just input the prescription online, email it to them or include it in your package. They provide printable label to send frames free thru UPS. Placed order and sent old frames April 21. Got email confirmations of their receipt of order and frames. Got UPS delivery of one set of new glasses on April 28 and the other on April 29 - and this quick delivery was in spite of these being unique (Transitions, one frame rimless, enhanced scratch resistance and high index). They also returned the old lenses in an envelope with the delivery. Glasses are great and price was about 35% less than "discount" price quoted by my optician for identical lenses.

Honestly, one of the worst experiences I’ve ever had ordering something online. The first woman I spoke to on the customer service team was helpful, I informed them that I was leaving LA on Thursday, and they assured that their PayPal guru had received my payment, and that the glasses would arrive by Wednesday. I received 0 tracking information. I then called on Wednesday morning to gain tracking information, and a different member of the customer service team told me my payment hadn’t been received, and once it had they would ship it out, although on my statement it clearly says I have sent over $340 to Tryiton Eyewear LLC. When trying to explain the situation to the customer service team, the woman was rude, didn’t let me explain, spoke over me, told me she wasn’t going to argue about it, and didn’t resolve any issue. Such disappointing customer service.

I've ordered a pair of sunglasses yet no update on delivery, no replies from customer services, none at all, would this be a scam?!

My lenses were completely incorrect. I called customer service and she said it may be off somewhat depending on if you move the frame up or down. I explained that the entire lens was a magnifying glass and I could not see no matter how i moved the lenses. The rep would not budge, insisted it was my fault and I can only have a redo of the lens. Not a complete refund. I will never order from this company again.